So much this. I expected nothing more than what it came off the shelf with and to anyone without an overinflated sense of entitlement that’s all Canon is ‘obligated’ to provide.
Of course I’d expect them to correct non-working features, but any additional features are a bonus and I’m grateful to have them when and if they arrive. If they don’t I won’t complain about it because I knew what I was buying when I CHOSE to make my purchase.
Do people buy cars and then complain that the manufacturer doesn’t add additional features once they drive them off the lot? I can’t imagine someone buying a Corvette and then bashing Chevy for not adding features available in the Mustang after they brought it home.
I still can’t believe people behave this way but the sense of entitlement these days is off the chart of what I once thought imaginable. It’s mind-blowing and disappointing at the same time, and it’s visible everywhere you look nowadays - at least in the US...
You make really good points, but I think the person was trying to express frustration at the idea of blatantly silly oversights and omissions. Yes, Canon has every right to decide what features are in their products and we the consumers have the right to buy or not buy. However, I think the frustration is at least partially justified when you have artificial overheat timers, 4k/120p but not 1080/120p (or even 180 or 240p), and things of that nature.
I think we can all understand how annoying it can be when a product is 85% what you wanted, but the company just held off on that last 15% for seemingly no reason. Now you're more or less stuck because you want to upgrade but it's difficult and expensive to switch ecosystems.
And this is not unique to Canon, of course. It's a problem across the tech industry, Apple probably being one of the most egregious offenders. Then we the consumer "technically" have choice but the companies know they have us by the gonads.
Anyway, not taking sides, just throwing in my two cents.