Important Update Information for Firmware Update Version 2.0.3
Thank you for using Canon products.
We have learned that some users of the Canon EOS 5D Mark II digital SLR camera are experiencing issues with Firmware Update Version 2.0.3.
We are working on a new firmware update to address these phenomena, which will be available soon. If you have not registered your EOS 5D Mark II, please register so we will be able to notify you via e-mail when future firmware updates become available for download.
Canon always strives to provide the highest quality products to our customers. We sincerely apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support.
Official Link: http://www.usa.canon.com/consumer/controller?act=MultiMiscPageAct&key=EOS_5DMKII_Firmware&fcategoryid=139
Some of the complaints
“No audio in C modes unless I set my audio levels in one of the “creative” modes (M, Av, Tv, ) first and then go into my C mode of choice. Kinda defeats the purpose of having a C mode if I have to go to another mode first…”
“I have found the same thing. It only seems to work if you move from one of the other creative modes to a Custom mode. If you turn the camera OFF, then go to a Custom mode, turn the camera back ON, and then try to record Manual audio, you will get signal levels on your meters, but no audio is recorded.”
From 5D Mark II Team: http://5dmark2.wordpress.com/
Thanks Jay
cr
71 Comments
Well, I’m not especially suprised, and tbh I wouldn’t even find it that big a deal if canon hadn’t made us wait so long for this firmware that I’m pretty sure they’ve had ready for months.
You’d think that over such an extended “test” period they’d have found glitches like this and fixed them… I don’t know if 720p 50/60 fps can even be implemented on a 5dII but I think all 5dII users would really appreciate a little love from canon after this… in the form of adding that mode, or allowing users to set auto iso limits… or increasing the range of AEB or something… seriously show us your sorry canon!
More than that is wrong. It’s actually made some peoples cameras unusable.
I’m sure it will be fixed soon, too, however it does look unprofessional. The fact that the used software architecture obviously doesn’t make such an omission immediately apparent to the programmer and that they didn’t discover this during testing tells me that they need more structure in their processes.
Just did a 10 minute interview with the head of a Spanish airline (here in the UK) – and there is no audio on the file, need to phone up my boss and tell her the good news.
: (
I am curious as to why Canon would not even check this, it’s not like the issue turned up several weeks after the firmware had been out because it was obscure, if you look on some of the forums it now appears it became obvious with hours of users updating their firmware ?
Why did Canon not catch this, they have had the firmware for weeks, maybe even months ?
Idiots.
Martin, this dangerous flaw is enough to warrant the title ‘broken’.
It is dangerous because it is so easy to shoot an interview and think you are getting the audio just fine, only to discover your whole interview is ruined when you later upload to your computer.
This can be disastrous – as I have found out.