Maybe in this little Canon “but what about the photographers” bubble but anyone switching to Canon or interested in making more of their investments is expecting capable hardware to have capable software to support it.
With the house comparison, it doesn’t really apply because you can’t update a house over WiFi to everyone with 1-3 models to update. But say it’s the home automation, and yes I would very much expect to hear Morgan freeman as my assistant if it is capable. But even Cars get updates based on the current landscape given they have a connection, see Tesla.
The problem very much lies in the very capable hardware and not being available to fully utilize like the competition. That first compounds if you have a shelf of L glass and you love shooting canon(me). That secondarily compounds if fairly basic “features” found in sub $2000 cameras(custom modes,log profiles, unlimited recording, recording to both cards, zebras, decoupling ibis) are missing.....it’s not the end of the world, but is frustrating.
The problem really isn’t the R5, it’s that the solution is sell all of your glass, switch brands(that you don’t even like) or buy a “cinema” camera for $6000+, In addition to an R/R5/R6.
Love the update BTW