1DX dust behind superimposed screen

[traingineer]

Send the body to Canon to clean it, and while it's being cleaned up, get another 1DX to pass the time. Then wait for Canon to send your "older" 1DX back. Now you have 2 1DX bodies all nice and clean and ready for action!

 

[ScubaX]

I had a speck like that, it worked it's way out after a few weeks.

Thank you for the response, Neuro. Perhaps it's just a natural occurrence then?

I'll try to tell the little voice in the back of my mind to shut up and ignore it. Hopefully mine will work their way out too over a few weeks of usage.

Honestly, dust specs on a DSLR screen are normal. If you haven't any now you will have eventually, it's inevitable. Just ignore it, or you may start noticing the 'floaters' in your eyes too !

Dammit, now I'm seeing those too. :'(

 

[R1-7D]

So I managed to somehow get even more black dust/spots in there. I've decided tomorrow morning I'm sending the camera off to CPS in Toronto. It's kind of an inconvenience, but since the camera is so new I'd rather do it now than wait.

Since the camera was bought June 16, I'm hoping they cover the cost of cleaning. If not, oh well...at least it will be clean.

 

[dgatwood]

By any chance can you get far enough (without difficulty) to allow you to hit the thing with compressed air and blow out the crud?

 

[R1-7D]

By any chance can you get far enough (without difficulty) to allow you to hit the thing with compressed air and blow out the crud?

I possibly could do that...but I'd be scared it would make the situation worse. Plus, compressed air can shoot out liquid and if I got that on the SI plate I'm really hooped.


I've been doing some reading on this issue and apparently it's quite common. My biggest concern is if Canon decided that I need a new pentaprism; I'm not 100% sure I trust the technicians doing the work and they could misalign the viewfinder somehow.

 

[R1-7D]

Well, I sent the camera off to CPS Canada. Hopefully it doesn't take them too long! Since I'm a gold member the turnaround time is approximately six days. I also expect to get a $250 bill out of this.

 

[R1-7D]

Canon Canada received the camera this morning and are going to do the clean/repair free of charge. Gotta love the CPS membership.

 

[Valvebounce]

Hi R1.
That's good news, I guess they must think it is excessive or somewhere it really shouldn't have been able to get. Or a goodwill gesture.

Cheers Graham.

Canon Canada received the camera this morning and are going to do the clean/repair free of charge. Gotta love the CPS membership.

 

[R1-7D]

Hi R1.
That's good news, I guess they must think it is excessive or somewhere it really shouldn't have been able to get. Or a goodwill gesture.

Cheers Graham.

Canon Canada received the camera this morning and are going to do the clean/repair free of charge. Gotta love the CPS membership.

Thanks Valve. Yeah, maybe all of the above? Either way I'm happy they are doing it. I will report back on the repair once the camera gets back into my hands.

 

[R1-7D]

I just called CPS Canada to find out what repairs they were doing. The repairs are apparently finished and they are shipping it back to me today, so it will be here Monday.

The CPS lady told me they replaced the pentaprism and eye piece, and cleaned both the mirror and sensor. All done under warranty.

Looking forward to having the camera back.

 

[R1-7D]

So I just got the camera back.

The new pentaprism has some tiny black specks in the pentaprism too. Oh well...much better than before and I can live with this.

It's come back with a slight problem, however. When I try dropping the focusing screen down it sticks. It drops down about 2-4 millimetres and stops. I have the use the screen removal tool to pull it down and then it releases dropping the focusing screen.


Think this is an issue worth sending it back over?


EDIT:

The camera keeps getting dust on the bottom of the focusing screen now. Not a big deal as I just remove the battery, remove the focusing screen and blow it off. While the focusing screen not dropping down freely is a bit annoying, it doesn't particularly bother me. Probably the technician tightened something a bit more than normal. Either way it's not really interfering with the removal of the screen other than just having to use the tool to slightly move the bracket down a bit more before it drops down on its own.

 

[mrsfotografie]

So I just got the camera back.

The new pentaprism has some tiny black specks in the pentaprism too. Oh well...much better than before and I can live with this.

It's come back with a slight problem, however. When I try dropping the focusing screen down it sticks. It drops down about 2-4 millimetres and stops. I have the use the screen removal tool to pull it down and then it releases dropping the focusing screen.


Think this is an issue worth sending it back over?


EDIT:

The camera keeps getting dust on the bottom of the focusing screen now. Not a big deal as I just remove the battery, remove the focusing screen and blow it off. While the focusing screen not dropping down freely is a bit annoying, it doesn't particularly bother me. Probably the technician tightened something a bit more than normal. Either way it's not really interfering with the removal of the screen other than just having to use the tool to slightly move the bracket down a bit more before it drops down on its own.

Be careful not to get into a type of vicious circle now - your experience is a learning point for me too, sometimes we just have to let stuff be before we make it any worse.

 

[Straightshooter]

The new pentaprism has some tiny black specks in the pentaprism too. Oh well...much better than before and I can live with this.
Think this is an issue worth sending it back over?

You know, I knew a pro sports photographer once who had exactly the same issues (as you are having now) with one of his -1d Mark III's and the thing just EXPLODED in his hands one day while shooting the winter Olympics back in 2010!!!

He lost two fingers and his right eye :'( :'( :'( :'( so if I were you, I wouldn't be so easy going about this!! ???

Hope this helps... ;D

 

[IsaacImage]

The new pentaprism has some tiny black specks in the pentaprism too. Oh well...much better than before and I can live with this.
Think this is an issue worth sending it back over?

You know, I knew a pro sports photographer once who had exactly the same issues (as you are having now) with one of his -1d Mark III's and the thing just EXPLODED in his hands one day while shooting the winter Olympics back in 2010!!!
He lost two fingers and his right eye :'( :'( :'( :'( so if I were you, I wouldn't be so easy going about this!! ???

Hope this helps... ;D

It's a great when you have a cense of humour, but when you pay such amount $ for best/Top available piece of equipment - you are expecting for the Best !

I was told by Canon Canada, that this is non warranty repair and cost around $800 CAD, when I brought the body righ after it was purchased.
It's not really big deal, much more bothering me dust on the sensor in 1DX bodies.
This is really huge freaking deal for me, as you are thinking more than twice when you stoping down the aperture to F8.

 

[privatebydesign]

My hardest worked 1Ds MkIII has more shit in the viewfinder than the African savannah after the wildebeest migration. I wouldn't dream of cleaning it, it works. Next time something on it breaks it can go to Canon and if they clean it, great.

I understand the "collectors" mentality for bespoke items like limited edition Leica's, but to try to do that to simple workers tools seems a bit strange to me; these things are not built in dust proof clean rooms, they are not collectables, in fact they are nothing special at all in and of themselves, they are tools that enable us to take amazing images.

Worry about the colour of your output images, worry about lighting, worry about AF, exposure, or any number of important things, don't worry about a spec of dust in the camera, a scratch on the paint, a broken catch or seal, it is nothing more than a tool to take your great images.

 

[Straightshooter]

My hardest worked 1Ds MkIII has more S___ in the viewfinder than the African savannah after the wildebeest migration. I wouldn't dream of cleaning it, it works. Next time something on it breaks it can go to Canon and if they clean it, great.

I understand the "collectors" mentality for bespoke items like limited edition Leica's, but to try to do that to simple workers tools seems a bit strange to me; these things are not built in dust proof clean rooms, they are not collectables, in fact they are nothing special at all in and of themselves, they are tools that enable us to take amazing images.

Worry about the colour of your output images, worry about lighting, worry about AF, exposure, or any number of important things, don't worry about a spec of dust in the camera, a scratch on the paint, a broken catch or seal, it is nothing more than a tool to take your great images.

+1

Spoken like a person who actually shoots instead of talks! ;D

 

[Straightshooter]

It's not really big deal, much more bothering me dust on the sensor in 1DX bodies.
This is really huge freaking deal for me, as you are thinking more than twice when you stoping down the aperture to F8.

Fully agree: Dust on the sensor = BAD! Dust in the viewfinder = SHUT UP and go take some pictures!!