7D Mark II Firmware update??

[dolina]

Sent in my 7D Mark II for service connected to the AF early two weekends ago. This may mark my third weekend without it.

 

[Lee Jay]

Is that strange or what?

It will be strange that after Canon identified it as a lens problem you still think it is a body problem.
Send the lens to Canon.

I want to do some more testing first (IS on/off, and a third lens - the 24-105). They only told me this yesterday and today I'm sick, so I'm not losing any time yet.

Man, when this camera nails focus on a good lens (which is basically always except for the condition I described above), it's sharp and very low in noise. I'm incredibly pleased with this thing except for this one problem and some stupid software decisions I hope they'll eventually fix.

 

[ronaldbyram]

Does anyone have any proper procedures to do a AFMA ? is it complicated?

 

[Lee Jay]

Does anyone have any proper procedures to do a AFMA ? is it complicated?

There are many ways. A simple one is this one:

https://www.youtube.com/watch?v=7zE50jCUPhM

 

[takesome1]

Is that strange or what?

It will be strange that after Canon identified it as a lens problem you still think it is a body problem.
Send the lens to Canon.

I want to do some more testing first (IS on/off, and a third lens - the 24-105). They only told me this yesterday and today I'm sick, so I'm not losing any time yet.

Man, when this camera nails focus on a good lens (which is basically always except for the condition I described above), it's sharp and very low in noise. I'm incredibly pleased with this thing except for this one problem and some stupid software decisions I hope they'll eventually fix.

Is the lens under warrant?

I sent my 7D II in for service, returned it in 7 days.
No problems at all now.

For peace of mind if the lens is under warranty ship them both off.

 

[RodS57]

I contacted canon Canada about my camera in early March and sent in the requested pictures. None of the shots were in focus but they said nothing was wrong with my camera. In the course of the correspondence they never suggested I should send it in to be checked. Due to possible time frame for repair and upcoming trip I will wait until probably this fall to send it in. Trying to give this camera every chance to prove I am the problem. Not impressed with camera or canon so far.

Rod

 

[Lee Jay]

Is that strange or what?

It will be strange that after Canon identified it as a lens problem you still think it is a body problem.
Send the lens to Canon.

I want to do some more testing first (IS on/off, and a third lens - the 24-105). They only told me this yesterday and today I'm sick, so I'm not losing any time yet.

Man, when this camera nails focus on a good lens (which is basically always except for the condition I described above), it's sharp and very low in noise. I'm incredibly pleased with this thing except for this one problem and some stupid software decisions I hope they'll eventually fix.

Is the lens under warrant?

I sent my 7D II in for service, returned it in 7 days.
No problems at all now.

For peace of mind if the lens is under warranty ship them both off.

Yeah...they're a month old.

 

[takesome1]

I contacted canon Canada about my camera in early March and sent in the requested pictures. None of the shots were in focus but they said nothing was wrong with my camera. In the course of the correspondence they never suggested I should send it in to be checked. Due to possible time frame for repair and upcoming trip I will wait until probably this fall to send it in. Trying to give this camera every chance to prove I am the problem. Not impressed with camera or canon so far.

Rod

This is what I see with your statement.
I contacted Canon and told them there was an AF issue and I was sending it back for warranty. Clear directions, no questions, box it up and send it is the response I got.
It appears you called Canon and tried to resolve your issue remotely.
Perhaps it is the business I am in that has taught me to be demanding and specific. But in general when you tell someone a specific action you want and the course you want them to take you will not get run in circles as much because you are guiding the direction.

When you contacted them they didn't want to take ownership of the problem. Bad customer service sure, but typical of many customer service departments.

 

[takesome1]

Is that strange or what?

It will be strange that after Canon identified it as a lens problem you still think it is a body problem.
Send the lens to Canon.

I want to do some more testing first (IS on/off, and a third lens - the 24-105). They only told me this yesterday and today I'm sick, so I'm not losing any time yet.

Man, when this camera nails focus on a good lens (which is basically always except for the condition I described above), it's sharp and very low in noise. I'm incredibly pleased with this thing except for this one problem and some stupid software decisions I hope they'll eventually fix.

Is the lens under warrant?

I sent my 7D II in for service, returned it in 7 days.
No problems at all now.

For peace of mind if the lens is under warranty ship them both off.

Yeah...they're a month old.

Peace of mind I would.

If your in the US you can go to Canon USA's website and print out a service ticket with shipping instructions. You do not even need to talk to any one if you so desire. The biggest pain was packing it up and going to Fed-x.

 

[Keith_Reeder]

Maybe I got extremely lucky with the 7d mark ii I received because mine is track sharp! So sharp in fact I have to reduce the sharpening in post.

Yep, same here.

 

[Mt Spokane Photography]

Maybe I got extremely lucky with the 7d mark ii I received because mine is track sharp! So sharp in fact I have to reduce the sharpening in post.

Yep, same here.

Some definitely have had issues, its hard to gage just how many. I've held off on it simply because I think its over priced.

 

[DigitalEdgePhotography]

Just sold my 7D to purchase the 7D2. It is very soft and inconsistent. I have used it with my 100-400 f/4.5-5.6L IS USM, 70-200 f/2.8L IS USM II, 24-70 f/2.8L USM, 24-105 f/4L IS USM and more recently my new Tamron 150-600.... and have had very inconsistent results. My 7D performed better, quite honestly.

I will stick with my 5D2, 5D3 and hope the firmware helps on the 7D2.

 

[weixing]

Hi,

Maybe I got extremely lucky with the 7d mark ii I received because mine is track sharp! So sharp in fact I have to reduce the sharpening in post.

Yep, same here.

Some definitely have had issues, its hard to gage just how many. I've held off on it simply because I think its over priced.

Yes, it's expensive, but base on the build and performance, I don't consider it's over-priced.

Have a nice day.

 

[weixing]

Hi,

Just sold my 7D to purchase the 7D2. It is very soft and inconsistent. I have used it with my 100-400 f/4.5-5.6L IS USM, 70-200 f/2.8L IS USM II, 24-70 f/2.8L USM, 24-105 f/4L IS USM and more recently my new Tamron 150-600.... and have had very inconsistent results. My 7D performed better, quite honestly.

I will stick with my 5D2, 5D3 and hope the firmware helps on the 7D2.

I use it on both 400mm F5.6L and Tamron 150-600mm. Not much problem with 400mm F5.6L.

But when use with my first copy of Tamron 150-600mm, the AF is quite inconsistent and the lens will hang in live view AF at minimum focusing distance. With the second copy of the Tamron 150-600mm, it is more consistent and do not have the above live view issue (but live view AF is very, very slow).

Anyway, had a strange issue when use with my Kenko Pro 300 DG 1.4x TC:
The 7D2 will hang when use the Kenko 1.4x TC with my 400mm F5.6L, but work normally when use the Kenko 1.4x TC with my Tamron 150-600mm... hmm...

Have a nice day.

 

[candc]

I know that there are problems with some 7dii's. I can understand a faulty part in those cameras but if its a firmware issue then all the cameras should have problems and they don't.

 

[JimKarczewski]

Same here, I rarely use my 7DII unless absolutely necessary. People STANDING STILL in AI-Servo are severely out of focus???

This was an example from today, but sometimes it's a person standing on base talking to the coach and I'm not switching to single shot to get a standing still person just to switch back to servo..

And then there are shots in focus in the same series. So nothing moved, but the camera went from in focus to out and then back in again. Frustrating as all hell.

 

[Keith_Reeder]

Well, 1/1600 shutter speed or not, there's definite motion blur going on there - look at the word "Whiting" on the central red banner, in the large image: very clear "smearing".

What AF mode are you using?

Here's what life with my 7D Mk II typically looks like:

Panning here (low shutter speeds) too.

Brilliant camera.

 

[DJD]

Same here, I rarely use my 7DII unless absolutely necessary. People STANDING STILL in AI-Servo are severely out of focus???

This was an example from today, but sometimes it's a person standing on base talking to the coach and I'm not switching to single shot to get a standing still person just to switch back to servo..

And then there are shots in focus in the same series. So nothing moved, but the camera went from in focus to out and then back in again. Frustrating as all hell.

Jim,
When I take a close look at your example picture it looks like camera motion blur to me (look at the edges of the sign boards). Nothing is in focus. Is there any chance the camera did move during this shot?
Cheers,
djd

 

[machx0r]

I just opened a service request today regarding the soft images and inconsistent focus I've been getting with my 7D Mark II. Using the same lenses I end up with more sharp keepers on both the T1i and T5i than I do with the 7D Mark II. Hopefully this update will resolve my issues.

 

[Deleted member 7828]

Same here, I rarely use my 7DII unless absolutely necessary. People STANDING STILL in AI-Servo are severely out of focus???

This was an example from today, but sometimes it's a person standing on base talking to the coach and I'm not switching to single shot to get a standing still person just to switch back to servo..

And then there are shots in focus in the same series. So nothing moved, but the camera went from in focus to out and then back in again. Frustrating as all hell.

This happened with my old 7D. It's the only camera I've had that would rack back and forth that severely. Unfortunately I have not had the chance to shoot extensively enough with the 7D2 to know if it's been fixed...but that was my NUMBER ONE beef with the original.