7D Mark II Firmware update??

I was on the verge of sending mine in. Purchased it near the end of December, but didn't have a chance to really use it for action until March. Paired with me 70-200 f2.8 II I found it needed a mirco-adjustment of 5. Much the same as my 24-105. With a 50 f/1.4 I couldn't adjust it enough.
So I decided to contact Canon and send it in. They first had me reset to factory and that actually seemed to help and my focus test appear great. Nevertheless there is still some sort of anomaly....something still isn't quite right and the issue doesn't seem to be consistent. I am usually good at troubleshooting, but this has me baffled.
Luckily I heard about the upcoming firmware and decided to hang onto the body until I was able to try the update. Fingers crossed it comes out soon.

Right now a T3i is worth more to me than this $2000 paper weight. :( Feeling buyers remorse and thinking the grass isn't greener with the Mark II. My 7D worked flawless. Could trust that when you got home you would have something of value.

Thank you Canon Rumors for bringing the latest info our way!!
 
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ncmagee said:
I was on the verge of sending mine in. Purchased it near the end of December, but didn't have a chance to really use it for action until March. Paired with me 70-200 f2.8 II I found it needed a mirco-adjustment of 5. Much the same as my 24-105. With a 50 f/1.4 I couldn't adjust it enough.
So I decided to contact Canon and send it in. They first had me reset to factory and that actually seemed to help and my focus test appear great. Nevertheless there is still some sort of anomaly....something still isn't quite right and the issue doesn't seem to be consistent. I am usually good at troubleshooting, but this has me baffled.
Luckily I heard about the upcoming firmware and decided to hang onto the body until I was able to try the update. Fingers crossed it comes out soon.

Right now a T3i is worth more to me than this $2000 paper weight. :( Feeling buyers remorse and thinking the grass isn't greener with the Mark II. My 7D worked flawless. Could trust that when you got home you would have something of value.

Thank you Canon Rumors for bringing the latest info our way!!

Don't hesitate to send it back to canon. I did and mine now works all as good as my 5d3. There is no reason for it to not work as expected or advertised. I can assure you it can be adjusted. Yes there are some minor firmware tweaks that have to be made but none of them are show stoppers in my opinion.

I still have to apply a great deal of post sharpening but that is not an AF problem and is due to the low pass filter used.
 
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East Wind Photography said:
ncmagee said:
I was on the verge of sending mine in. Purchased it near the end of December, but didn't have a chance to really use it for action until March. Paired with me 70-200 f2.8 II I found it needed a mirco-adjustment of 5. Much the same as my 24-105. With a 50 f/1.4 I couldn't adjust it enough.
So I decided to contact Canon and send it in. They first had me reset to factory and that actually seemed to help and my focus test appear great. Nevertheless there is still some sort of anomaly....something still isn't quite right and the issue doesn't seem to be consistent. I am usually good at troubleshooting, but this has me baffled.
Luckily I heard about the upcoming firmware and decided to hang onto the body until I was able to try the update. Fingers crossed it comes out soon.

Right now a T3i is worth more to me than this $2000 paper weight. :( Feeling buyers remorse and thinking the grass isn't greener with the Mark II. My 7D worked flawless. Could trust that when you got home you would have something of value.

Thank you Canon Rumors for bringing the latest info our way!!

Don't hesitate to send it back to canon. I did and mine now works all as good as my 5d3. There is no reason for it to not work as expected or advertised. I can assure you it can be adjusted. Yes there are some minor firmware tweaks that have to be made but none of them are show stoppers in my opinion.

I still have to apply a great deal of post sharpening but that is not an AF problem and is due to the low pass filter used.
Following your lead and sending mine in to be checked. Very inconsistent in AI Servo. Might be some user error at work but I don't seem to have the same problems with my 5Diii. No harm in having it checked out.
 
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So disappointed with Canon. I regret selling my 7D to purchase my 7D Mark II....at least at this point. I really expected better for the $1,700 cost of the 7D Mark II. My 7D was brilliant compared to my 7D Mark II.

Guess I have to send a brand new camera body back to the manufacturer to make it work the way its supposed to.

Two words (Regret and Canon) I never thought I'd hear myself say in the same sentence after being a loyal Canon shooter since the 1980's...

I have my fingers crossed they can make this thing right.

-- sigh --
 
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DigitalEdgePhotography said:
So disappointed with Canon. I regret selling my 7D to purchase my 7D Mark II....at least at this point. I really expected better for the $1,700 cost of the 7D Mark II. My 7D was brilliant compared to my 7D Mark II.

Guess I have to send a brand new camera body back to the manufacturer to make it work the way its supposed to.

Two words (Regret and Canon) I never thought I'd hear myself say in the same sentence after being a loyal Canon shooter since the 1980's...

I have my fingers crossed they can make this thing right.

-- sigh --

I too started with that same sinking feeling. However in my case I never really liked the 7D too much and after sending my 7D2 back to Canon, was very happy it got a detailed examination, replaced AF sensor and mirror box, and a detailed recalibration across the board.

It came back working all as good as my 5D3 and I don't think twice now about having to send it back.

Rest assured, Canon will make it work as it should and you will then wonder how you ever lived with that old 7D. ;)
 
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rshachar said:
To all who replaced their AF sensor and mirror boxes: Sounds like open heart surgery to me :P
Weren't you worried they'll do more damage than harm? (I've read lots of replies from satisfied customer at the forum and yet...)

Nope. In the state it was in it was pretty much useless. Only 10% Technical success rate. Apparently there is a batch of 7d2 bodies with incorrectly installed mirror boxes. After use, they can be damaged to the point they cannot just be remounted and put back into operation. The mirror box and AF sensor are one unit so both have to be replaced.

Based on what I know from the tech, the mirror box is not too bad of a replacement. It is a single unit. I have had nothing but great service from Canon new port news over the years. I would trust them to service any of my equipment and return it in perfect working condition.
 
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RodS57 said:
I contacted canon Canada about my camera in early March and sent in the requested pictures. None of the shots were in focus but they said nothing was wrong with my camera. In the course of the correspondence they never suggested I should send it in to be checked. Due to possible time frame for repair and upcoming trip I will wait until probably this fall to send it in. Trying to give this camera every chance to prove I am the problem. Not impressed with camera or canon so far.

Rod

I love my country but if Canon Canada was a auto repair facility I would not let them put air in my tires. They always want pictures, they are difficult to talk to and generally not interested in fixing your camera, particularly when on warranty. They automatically assume it is your fault and treat you like a 5 year old. I would not even think of sending mine without CPS due to the embarrassing turn around. As a CPS member the turn around is faster but all the other things I mentioned still happen. I cancelled my CPS membership.

As for the 7D2. I have read about how complex it is and the learning curve required. While it is complex when you look a the the big picture it really isn't. We make it complex for ourselves. Based on reading multiple forums IMO the Case numbers made this camera more confusing that it needs to be. I'm not saying that they are not a good thing. They are very valuable but tend to be over analyzed and often blamed for poor performance. If you think about it what did people do before Case numbers?

We as users have actually have limited control. Our biggest part is selecting appropriate camera settings like shutter speeds and correct technique when tracking moving objects.

Either the system works or it doesn't.

AF lock. We have some control over this with 1st and 2nd image priority but all this does is control how many times the system will recheck AF before locking. It has nothing to do with the actual focus acquisition and lock. The system and the algorithms do this behind the scenes which is the bulk of work. If you have tried changing those settings yo will notice this camera is so fast it is difficult to tell the difference. Even if you set it t release instead of focus the system does one quick AF check before firing. I just set mine to release and moved the camera around and AF still works, it just does reconfirm AF lock several times like when in Focus which I would never be able to tell if it is doing this. So in conclusion we really have no control over AF acquisition and lock, we can only tweak it's performance a bit.

AI Servo. Once AF locks then regardless which case number you are in the system is tracking and applying it's predictive focusing algorithms. Again as users we have no control over that. We can only tweak to optimize how the predictive AF reacts for the situation we are shooting. I had my 7D MK1 parameters set to the same settings as Case 2 so as to ignore background objects. I shot like that for 5 years. Could I have changed the parameters? Sure but unless you have a photographic memory you need too experiment and write it down on a note pad. Who actually does this? This is the beauty of Case numbers. You can quickly and easily tweak in the field and markers indicate the factory settings if you want to go back. Now these settings are permanent and easily accessed.

Even Canon says this.

https://www.youtube.com/watch?v=7sgRZBo-WKI

I sent my 7D2 to Canon USA in December because it was awful in AI Servo. We went in a vacation in January and I was supposed to go to a bird preserve south of Albuquerque but got hit by those winter storms. Back home I was frustrated and got tired standing outside in freezing weather hoping for a bird fly by so I shelved it until a few days ago. I finally got out and whatever adjustments Canon made worked well. I did not shoot BIF for 4 months, I was rusty and did well. Tried different Case numbers, single point, expanded, zone and did pretty good in all of them. Most OOF shots were my fault. Before shooting I was prepared to send it back but I'm not done testing yet.

There is no reason a person who has some experience shooting in AI Servo cannot put a lens on, select an appropriate shutter speed, single point focus and nail images right out of the box with factory settings. 1st and 2nd priority in equal and case 1 for most situations and get a high keeper rate. Of course if you are trying to shoot small fast birds or fast sports with many directional changes you will to work at it. A larger slow moving bird, etc should be a cakewalk with factory settings.

Case numbers tweak and optimize and it takes time to experiment and learn but otherwise the system either works or it doesn't. There is no grey area. However I am anticipating the FM update. Anything that helps performance is a good thing.
 
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I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.
 
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DigitalEdgePhotography said:
I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.
 
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Well, mine is back in Virginia...again. 4th time, I think. Mirror Box/AF assembly replaced the first trip. Still having SERVO issues. This time I have a loaner and was able to send in images with my camera vs those with the CPS loaner. I had both at the same time so I shot the identical subjects with identical settings and the same lens. The CPS camera's images look sharp. My camera's images look like crap. This needs to be fixed. Like yesterday.
 
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pvalpha said:
DigitalEdgePhotography said:
I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Well my 7D Mark II is on its way to Canon in NJ
Lets see if they do anything.
Fingers are crossed! ???
 
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pvalpha said:
DigitalEdgePhotography said:
I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Got an email from Canon this afternoon. They confirmed the camera was not focusing properly and were in the process of repairing or replacing it. Should have it back within a week.

Fingers are crossed.
 
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ncmagee said:
Well, 2 weeks and no sign of a new firmware. ???
I understand this thread is mainly about AF issues, however there's another aspect that needs seen to by Canon:
I worked last year with a 7D Mark 1 with the external GPS unit on the hotshoe. The camera itself was in dire need of an update (thank you Canon) but the GPS unit worked fine. Now we have a wonderful camera in the Mark 2 but the GPS is too unreliable and there's no option to fit an external one. At least 20-40% of the time it doesn't register readings. I'm on a helicopter with positioning set to very second and I rely on this information for my work. Resetting the camera so the Menu allows attachment of the external unit in lieu of the onboard unit would be welcomed as part of a firmware update.
Canon please solve this glitch on an otherwise excellent camera.
 
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