7D Mark II Firmware update??

[digital paradise]

I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Got an email from Canon this afternoon. They confirmed the camera was not focusing properly and were in the process of repairing or replacing it. Should have it back within a week.

Fingers are crossed.

Good News.

 

[Big_Ant_TV_Media]

u sending yours too jamesburg nj good luck
so far i had mine since oct and no real problems i had noisy images but lately my photos have got better and my iso has been 6400 and lower

I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Well my 7D Mark II is on its way to Canon in NJ
Lets see if they do anything.
Fingers are crossed! ???

 

[digital paradise]

Canon USA Newport News also requested pictures but I did not send them. I did give them detailed descriptions of all of the AF faults I found. They never came back for photos, just repaired it. It was pretty obvious it was not working as it should.

Well actually it has been a long time since I called them before I sent anything. I just usually send it with their on one service PDF. They may ask for pictures now but I don't recall them asking at other times but that was a while ago.

I sent in my brand new 70-200 MKII to Newport in December of last year after a lengthy conversation with a rep. Before that I sent it Canon Canada while on warranty. It was @ 0 at 70mm and needed +15 at 200mm. They told me that it was fine because it went to +20 and basically avoided taking a good look at it. Newport found a mis-calibrated board. They never asked for pictures but mind you it was off warranty at that point. I escalated it telling them it did go in during the warranty period (it is a North American warranty) so they gave me a really good price for the tune up. I guess they had to charge something. It is top drawer now.

As for pictures. They are subjective IMO. One persons view of sharp is completely different to another. I guess if there is an obvious user error that can be spotted. Unless you can display where the AF points hit and camera settings there is just someone sitting there judging your image. What happens if they are month away getting their eyes checked and will need a new prescription? IMO putting the gear on the correct testing equipment is the way to go. As long as it is within spec then you are good to go.

Sending digital images ahead of time with EXIF and AF points would make far more sense to me except for the subjective part. Easier and faster. They could suggest some things to try before a person needs to send it in.

 

[East Wind Photography]

Canon USA Newport News also requested pictures but I did not send them. I did give them detailed descriptions of all of the AF faults I found. They never came back for photos, just repaired it. It was pretty obvious it was not working as it should.

Well actually it has been a long time since I called them before I sent anything. I just usually send it with their on one service PDF. They may ask for pictures now but I don't recall them asking at other times but that was a while ago.

I sent in my brand new 70-200 MKII to Newport in December of last year after a lengthy conversation with a rep. Before that I sent it Canon Canada while on warranty. It was @ 0 at 70mm and needed +15 at 200mm. They told me that it was fine because it went to +20 and basically avoided taking a good look at it. Newport found a mis-calibrated board. They never asked for pictures but mind you it was off warranty at that point. I escalated it telling them it did go in during the warranty period (it is a North American warranty) so they gave me a really good price for the tune up. I guess they had to charge something. It is top drawer now.

As for pictures. They are subjective IMO. One persons view of sharp is completely different to another. I guess if there is an obvious user error that can be spotted. Unless you can display where the AF points hit and camera settings there is just someone sitting there judging your image. What happens if they are month away getting their eyes checked and will need a new prescription? IMO putting the gear on the correct testing equipment is the way to go. As long as it is within spec then you are good to go.

Sending digital images ahead of time with EXIF and AF points would make far more sense to me except for the subjective part. Easier and faster. They could suggest some things to try before a person needs to send it in.

Another advantage of calling first or opening a ticket online is they may send you a FedEx Shipping label. They did for me.

 

[digital paradise]

People are getting camera's with 1.0.4. Lets hope this is what it is about. No one really knows for sure until Canon puts it on their site and explains what the update/s are about.

http://photography-on-the.net/forum/showthread.php?p=17551835

 

[Masa@CanonRMRs]

What is the "grey market" anyway??

 

[East Wind Photography]

What is the "grey market" anyway??

They are cameras made for sale in other countries. Often without a USA warranty. Sometimes they have specific changes to address legal issues in that other country...such as different wifi frequencies or GPS disabled.

Those are extreme cases though. Usually you get the same camera just with a non USA warranty. Meaning canon USA may or may not fix it if it breaks.

 

[Masa@CanonRMRs]

What is the "grey market" anyway??

They are cameras made for sale in other countries. Often without a USA warranty. Sometimes they have specific changes to address legal issues in that other country...such as different wifi frequencies or GPS disabled.

Those are extreme cases though. Usually you get the same camera just with a non USA warranty. Meaning canon USA may or may not fix it if it breaks.

Thank you, East Wind Photography, for the information.
So, it's like Japanese 7DII product sold in U.S. right?

Every time I see the term "gray market", I go like, "What is it? Something illegal?".
Problem solved. Thank you again. (^o^)

 

[digital paradise]

This site just posted we are getting it tomorrow.

 

[jeffa4444]

I never really felt my 7D was tack sharp and it could well have been the AF system which generally I leave in One Shot. When I manually focused which I regularly do in landscape the success was better but even then never perfect. Contrast this to the 6D (admittedly larger sensor) and its like night & day I rarely have out of focus shots and when I do its definately user error.

 

[Loswr]

1. Ha solucionado el fenómeno por el cual la función AF de la cámara no siempre funcionaba correctamente a distancias focales de aproximadamente 100 mm al usarse con el objetivo EF 70-200 mm f/2.8L IS II USM.

Bueno. I wonder...are all those people reporting buggy AF on the 7DII using a 70-200 II at ~100mm?

 

[arbitrage]

Here is the link to the mac version of the firmware. No mention of AF fix except for the 70-200 at 100mm???

http://support-ph.canon-asia.com/contents/PH/EN/0400206302.html

Firmware Version 1.0.4 incorporates the following fixes:

1. Fixes a phenomenon in which the camera's AF function may not operate properly at a focal length of approximately 100mm when used with the EF 70-200mm f/2.8L IS II USM lens.
2. Fixes a phenomenon in which, in rare instances, the reduction of the flicker effect cannot be achieved when in AI servo AF mode, despite the "Anti-flicker shoot" function being set to "Enable".
3. Fixes a phenomenon in which the Picture Style settings may not be applied to the captured image when the camera is set to custom shooting mode C1, C2 or C3.
4. Fixes a phenomenon in which, in very rare cases, the first still image captured in live view mode may not record the correct date and time.
5. Fixes a phenomenon in which, in very rare cases, image noise may appear in JPEG images when brightness or contrast is corrected by the Auto Lighting Optimizer function.

 

[East Wind Photography]

I never really felt my 7D was tack sharp and it could well have been the AF system which generally I leave in One Shot. When I manually focused which I regularly do in landscape the success was better but even then never perfect. Contrast this to the 6D (admittedly larger sensor) and its like night & day I rarely have out of focus shots and when I do its definately user error.

The difference between the two bodies is night and day. It's like comparing a volt to a tesla. The 6D will beat an original 7D in pretty much all areas, even with the basic AF system.

 

[Keith_Reeder]

The 6D will beat an original 7D in pretty much all areas, even with the basic AF system.

Heh! good one!

 

[Mt Spokane Photography]

I never really felt my 7D was tack sharp and it could well have been the AF system which generally I leave in One Shot. When I manually focused which I regularly do in landscape the success was better but even then never perfect. Contrast this to the 6D (admittedly larger sensor) and its like night & day I rarely have out of focus shots and when I do its definately user error.

The difference between the two bodies is night and day. It's like comparing a volt to a tesla. The 6D will beat an original 7D in pretty much all areas, even with the basic AF system.

How does AFMA work on your 60D??

 

[DigitalEdgePhotography]

I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Got my 7D2 back from Canon on Friday evening. I don't know what they did to the camera other than load the new firmware on it (funny how they never tell you what they do during repairs). Anyway, focus is now corrected and images are sharp as a tack. I had the body paired with my 24-105 f/4L and was shooting an event for our fire department. Camera locked up twice. Had to power cycle it to get it to fire again. Hasn't locked up since. Fingers are crossed....although I will be contacting Canon about the lock up issue.

 

[pvalpha]

I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Got my 7D2 back from Canon on Friday evening. I don't know what they did to the camera other than load the new firmware on it (funny how they never tell you what they do during repairs). Anyway, focus is now corrected and images are sharp as a tack. I had the body paired with my 24-105 f/4L and was shooting an event for our fire department. Camera locked up twice. Had to power cycle it to get it to fire again. Hasn't locked up since. Fingers are crossed....although I will be contacting Canon about the lock up issue.

I hope I don't encounter the 1.0.4 firmware issue. So far the camera has been solid as a rock and I've had the new firmware on there since it was posted on the Canon USA site. I shot 450 pictures yesterday and not a single lockup or freeze, and I had the settings right for what I was shooting so I got a lot of amazing pictures - including a few that had no right to be in focus that were. But I don't run settings too far from defaults and haven't AFMA'ed my lenses, which I assume you did. (I also cleared my settings before flashing)

I'd say the camera gets better every time I take it out, but the truth is I'm probably just adapting to it and its requirements. I'd like to think I'm capable of a little improvement from time to time. No where near enough to quit my day job though.

 

[digital paradise]

Not that it should make any difference but a whole whack of people were downloading from the Canon Asia before the NA version was released.

 

[Pixel]

Take this for what it's worth, but I spent a considerable amount of time talking to a Canon repair technician today at the Indy 500 about a number of things among them was the 7D2 "issues." This man is from Japan and is in a leadership role among Canon technicians in the New Jersey facility. He had NO knowledge of any firmware problems with the 7D2. He was very curious about the reports and practically insisted that I show him the Canon Rumors story. I pulled up the story and he basically brushed it off as just "internet rumors." He also addressed focusing problems mostly as "user error" and insisted that the camera does not have any widespread manufacturing defects.
FYI

 

[pvalpha]

Take this for what it's worth, but I spent a considerable amount of time talking to a Canon repair technician today at the Indy 500 about a number of things among them was the 7D2 "issues." This man is from Japan and is in a leadership role among Canon technicians in the New Jersey facility. He had NO knowledge of any firmware problems with the 7D2. He was very curious about the reports and practically insisted that I show him the Canon Rumors story. I pulled up the story and he basically brushed it off as just "internet rumors." He also addressed focusing problems mostly as "user error" and insisted that the camera does not have any widespread manufacturing defects.
FYI

Hum. So my experience was user error. I'm satisfied with my second body very much. The first one was unusable. If I can figure out how I became such a better photographer in the span of the 15 minutes it took me to exchange my old camera body for a new camera body, I shall distill it into a book and use the revenues from it to buy even better glass for my now magically improved skills.