Canon Issues EOS 5D Classic Service Advisory

[Canon Rumors]

Thank you for using Canon products.</p>
<p>Please note that the after-sales service period (service reception period) for this product will end on September 30, 2015. The free repairs are also scheduled to end on the same day.</p>
<p>We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.</p>
<p>We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.</p>
<p><strong>Phenomenon

</strong>The main mirror of the camera detaches and images cannot be viewed through the viewfinder.</p>
<p><strong>Affected products

</strong>EOS 5D Digital SLR cameras whose main mirror has detached.</p>
<p><strong>User Support

</strong>We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.</p>
<p align="center"><a href="http://www.canonrumors.com/wp-content/uploads/2015/05/EOS5D_Mirror_Detachment.jpg"><img class="alignnone wp-image-20323 size-full" src="http://www.canonrumors.com/wp-content/uploads/2015/05/EOS5D_Mirror_Detachment.jpg" alt="EOS5D_Mirror_Detachment" width="486" height="200" /></a></p>
<p>We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.</p>
<p>Source: [<a href="http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e0248004cd94">Canon USA</a>]</p>

 

[Chester]

I have a 5D which has not shown this problem (yet). Can I still send in my camera to get it checked and "repaired"..

 

[exquisitor]

I have a 5D which has not shown this problem (yet). Can I still send in my camera to get it checked and "repaired"..

The problem with the mirror was solved in this later production models (2007-2008). So if your camera is from this time, it should be OK also without any fix. You can check it via serial number at the bottom. If the first digit is 2 or 3, you are fine.
I also have a 5D, it's from 2008 and works perfectly. I don't think Canon will reinforce the mirror or something in your camera, if you don't have a problem with the mirror: "We will repair and reinforce the mirror portion of the affected products free of charge."

 

[Chester]

Thanks for the reply. My serial number is 0620303546.

 

[exquisitor]

Thanks for the reply. My serial number is 0620303546.

You are welcome. Your camera is from 2005 and can be affected with the mirror problem. In this case I would recommend to send the camera to Canon. There is always a possibility that they will reject the repair, because the mirror didn't fall off, but who knows.

 

[Barnett]

It is helpful to refer to the original 5D as either the "5D Classic" or "5D MkI", just to avoid any confusion.

My 5D MkI was purchased in late 2006, and it lost its mirror in 2011. I had it fixed and had no problems since then. Still use if often.

 

[dppaskewitz]

Although I was not having problems with my 5D classic, I sent it to Canon a couple of years ago to have the mirror fixed (I was going on a trip and didn't want to have it fall out while I was traveling). They fixed the mirror, cleaned the sensor, etc., all at no charge. If you have an early 5D Classic and haven't had the mirror fixed, I would send it to Canon (before September) whether or not you have had any problems.

 

[pedro]

nice. appreaciative gesture towards their customers.

 

[mackguyver]

nice. appreaciative gesture towards their customers.

That was my thought - most other companies, Panasonic excluded, but especially Sony, consider their products out of support about a year later. It's nice to see Canon updating firmware on old bodies and doing stuff like this.

 

[Mt Spokane Photography]

My 5D has the fix, It can be visually confirmed, since you can see the re-inforcement bars.

It would be a shame if someone avoided fixing theirs and it failed later. Canon often replaced the entire mirror box, I suspect it was easier, and they then have the boxes refurbed and ready to change out again. It will cost more than the camera is worth to fix later on.

A 5D for $300-$400 is one of the true bargains out there. The colors are wonderful when compared to my 5D MK III, particularly skin tones.

 

[zim]

nice. appreaciative gesture towards their customers.

that +100 I think it's bloomin incredible, how old is this camera!

 

[Chester]

I will send it in. Can someone recommend which facility I should use. I currently live in the Caribbean and also have 6 lenses with some haze and fungus...

 

[LukasS]

Mine still holds, but dunno what's its production year, its no.: 2931208097
Love the picture from this camera .

 

[sulla]

Yea, the service center in Austria is also very good. They are very supportive, also with older cameras like my 5D1.

I still wonder what "the after-sales service period (service reception period) for this product will end on September 30, 2015" means. Will Canon not repair 5D1 afterwards? Will it be like the EF 50 1.0, which is totally out-of-service, and if it breaks, that's it?

 

[sulla]

By the way, I just remember, CPS Austria told me earlier this year that the 5D1 will be dropped from CPS programme including support, but they told me it will still be serviced afterwards under normal service terms.

So one can probably relax. It's still a very very capable camera!

 

[exquisitor]

Mine still holds, but dunno what's its production year, its no.: 2931208097
Love the picture from this camera .

The very end of 2007, a late production sample. So the mirror fix is not necessary.

 

[LukasS]

Mine still holds, but dunno what's its production year, its no.: 2931208097
Love the picture from this camera .

The very end of 2007, a late production sample. So the mirror fix is not necessary.

Thanks!

 

[marcus]

My 5D is also starting with 1 series. My mirror fell of 4 years ago. I couldnt afford to send it for repair, so i glued the mirror back with 1 euro glue from normal store. It worked perfectly, and beleive it or not 2 days ago it fell again ;D. This post came right on time. But still where i leave it will be to much to send it for repairs. So i will try again with normal glue i guess.

 

[KateH]

Wow, thank you Canon for still providing this level of service for a decade-old camera! My recently-purchased-from-Craigslist 5D (0620303xxx) looks to have the updated mirror brackets already. I think I'm the 3rd or 4th owner so I can't be sure of it's history, but it must have been serviced already.

I agree with Mt. Spokane Photography- these are a fantastic 300$ deal for hobbyists! The IQ stands up quite well to my EOS M and Fuji X-E1.

 

[Mt Spokane Photography]

I will send it in. Can someone recommend which facility I should use. I currently live in the Caribbean and also have 6 lenses with some haze and fungus...

You will need to find out which Canon facility serves your area. You can't just pick and choose. The Canon web site should tell you where to send it.