EOS-1D X Mark II Image Corruption with Sandisk CFast Cards

[kaihp]

Back from Sandisk service center:
- They don't know anything about Canon's claim
- They don't know anything about their own post of waiting for Canon's new firmware
- They don't have stock in for replacement
- Est. end of July to mid Aug for replacement

It's so sad that it's not even funny. Maybe you should show them Sandisk's own KB item
http://kb-cn.sandisk.com/app/answers/detail/a_id/19587 (simplified Chinese version)

 

[HKFEVER]

Back from Sandisk service center:
- They don't know anything about Canon's claim
- They don't know anything about their own post of waiting for Canon's new firmware
- They don't have stock in for replacement
- Est. end of July to mid Aug for replacement

It's so sad that it's not even funny. Maybe you should show them Sandisk's own KB item
http://kb-cn.sandisk.com/app/answers/detail/a_id/19587 (simplified Chinese version)

It is not funny

Canon is waiting for its own firmware to save its repetition
Sandisk is waiting for Canon to prevent the cost of replacement
Custom is waiting for them to replace the not up to spec. CFast

Sandisk should just replace the not up to spec. CFast

Don't try to just ask us to swallow those CFast card.

Can they guarantee that those card can be insert in other device and won't have issue!!!!!

 

[weixing]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Hi,
Can you insert a CFast card in Nikon and Sony camera which use XQD card?? Oh... of course 100% failure since you can't even insert in... ha ha ha

Have a nice day.

 

[HKFEVER]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Hi,
Can you insert a CFast card in Nikon and Sony camera which use XQD card?? Oh... of course 100% failure since you can't even insert in... ha ha ha

Have a nice day.

Anyone in Hasselblad world use Sandisk in their H6D? H6D uses CFast.

 

[East Wind Photography]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Hi,
Can you insert a CFast card in Nikon and Sony camera which use XQD card?? Oh... of course 100% failure since you can't even insert in... ha ha ha

Have a nice day.

You cant believe everythng you read or cant read on the internet.

There are a lot of bad cfast cards out there too. Mostly poorly built chinese under strange brands Some of them have write speeds no better than CF. i guess that would be a canon problem too to some people.

 

[Jack Douglas]

Well, that's enough humour for today - back to work.

Jack

 

[tron]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Can you tell us which Nikon and Sony DSLRs are using CFAST memory cards?

 

[3kramd5]

happens only with Sandisk cards and not Lexar cards - so likely problem is ..

1. Sandisk cards. They behave out of spec.

2. Canon, Nikon, ... They failed to understand the details of Sandisk's specs which are slightly different than Lexar's.

Performance ratings may be different, but if something fundamental between Sandisk and Lexar is different, then at least one of them is deviating from the Compact Flash Organization's CFAST spec. Sandisk and Lexar cards should be interchangeable, and Canon should design to CFO*, not any given vendor's product.

* I assume that is the case, even if they made a mistake.

 

[tron]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Can you tell us which Nikon and Sony DSLRs are using CFAST memory cards?

That would be us waiting for unfocused to fill us in... (you've got to be able to use them before they can fail.)

I don't think so. You said: "Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?"
You assume that other manufacturers like Nikon use CFAST cards (just like Canon) and do not have a problem. Well they do not but then they do NOT use CFAST cards...

 

[unfocused]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Can you tell us which Nikon and Sony DSLRs are using CFAST memory cards?

That would be us waiting for unfocused to fill us in... (you've got to be able to use them before they can fail.)

I don't think so. You said: "Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?"
You assume that other manufacturers like Nikon use CFAST cards (just like Canon) and do not have a problem. Well they do not but then they do NOT use CFAST cards...

Bingo! Tron is correct.

I have a hard time believing anyone would be so thick that they would have to have this explained to them. But then, I should consider the original source.

(I kind of hope Neuro is following this. I suspect he would find it quite amusing. This is better than the "lens is a camera" thingy)

 

[tq0cr5i]

1.0.2 now availble:

http://www.canon-europe.com/support/consumer_products/products/cameras/digital_slr/eos-1d_x_mark_ii.aspx?type=firmware

 

[unfocused]

1.0.2 now availble:

http://www.canon-europe.com/support/consumer_products/products/cameras/digital_slr/eos-1d_x_mark_ii.aspx?type=firmware

[quote author=Canon USA]
Changes:
Firmware Version 1.0.2 incorporates the following functional improvements and fixes.

1. Incorporates countermeasures for a phenomenon in which the bottom part of still images recorded to SanDisk CFast cards become corrupted.
2. Enhances communication reliability between the camera and CFast cards.

If you are using the affected CFast cards, after having updated the camera firmware to Firmware Version 1.0.2, please make sure to use the camera to format the CFast card.

The Version 1.0.2 firmware being released at this time is for cameras with Firmware Version 1.0.0. If the camera's firmware is already Version 1.0.2, it is not necessary to update the firmware.
When updating the firmware of your camera, please first go over the instructions thoroughly before you download the firmware.
The firmware update takes approximately six minutes.

<Cautions in the Use of SanDisk CFast Cards>
Please note that when using the SanDisk CFast cards listed below with the EOS-1D X Mark II, the bottom part of still photos may become corrupted.
Affected CFast Cards:
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxx)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxx)
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxA)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxA)
- SanDisk Extreme PRO CFast2.0 64GB (SDCFSP-064G-xxxB)
- SanDisk Extreme PRO CFast2.0 128GB (SDCFSP-128G-xxxB)
*The "xxx" at the end of the product number varies depending on the sales region.

When using the affected CFast cards with the EOS-1D X Mark II, follow the steps below.
1: Check whether the firmware version of the EOS-1D X Mark II is Version 1.0.2 or later. If the firmware version of the camera is Version 1.0.0, update the firmware to Version 1.0.2 or later.
2: Format the affected CFast card with the EOS-1D X Mark II with firmware version 1.0.2 or later.

Note that when using a CFast card formatted according to the above step 2, the following operations will take place.
- An "ImgSaver.bin" file of several MB in capacity will be created in the "MISC" folder on the card. Do not move or delete the folder or the file on the card.
- When opening the card slot cover, the access lamp may remain lit or blink for a longer duration.
Remove the card only after having confirmed that the access lamp is off. When the access lamp is lit or blinking, recording to the card is in progress.
Never perform the operations below when the access lamp is lit or blinking as doing so may result in corrupted image data or may cause damage to the card or the camera.
- Removing the card
- Removing the battery pack
- Applying vibration or shock to the camera
- Unplugging and replugging the power cord (when using the separately-sold household power outlet accessories)

When using SanDisk CFast cards, to fully utilize the card performance, use the refresh tool provided by SanDisk before formatting the card with a camera with the above step 1 applied.
Refresh tool: http://kb.sandisk.com/app/answers/detail/a_id/17370

In addition, if an affected SanDisk CFast card has already been formatted with a computer or another device, please format the card again with a camera with the above step 1 applied.

About the "Refresh Tool" of SanDisk cards:
Q1: Whenever the camera is used to format a SanDisk CFast card, is it mandatory to use the refresh tool? If the refresh tool is not used, will the bottom part of still images become corrupted?
A1: The refresh tool is not related to image corruption that appears at the bottom part of still images. We are informing users about this tool as SanDisk recommends regular use of the refresh tool when using SanDisk CFast cards. For details about the use of the refresh tool, please inquire with SanDisk.
Q2: How often does the refresh tool have to be used?
A2: For details about use frequency, and the use of the refresh tool, please inquire with SanDisk.
Q3: What will happen to camera operations if I continue using a SanDisk CFast card without using the refresh tool?
A3: The speed for continuous data writing may decrease. If the data writing speed seems to have decreased during high-speed continuous shooting, please try to use the refresh tool to alleviate the problem. For any other technical questions concerning CFast cards, please inquire with SanDisk. [/quote]

 

[East Wind Photography]

Yep. Done. Camera still works as good as it did before with my Lexar card! At least now if i need to pick up,something on the road, i have another choice.

 

[eml58]

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

Wrong again. Users report a 100% failure rate when using a SanDisk CFast card in a Nikon or Sony body.

Ok, so if I google for 'nikon sandisk cfast failure', nothing on the first page suggests this. Similar with Sony. Different story for Canon.

URL?

Hi,
Can you insert a CFast card in Nikon and Sony camera which use XQD card?? Oh... of course 100% failure since you can't even insert in... ha ha ha

Have a nice day.

Anyone in Hasselblad world use Sandisk in their H6D? H6D uses CFast.

Just back from 4 weeks in Sth Africa & Botswana.

Used 2 x 1Dx II Bodies with supplied 128GB CFast 2 Cards, experienced some corruption as described.

Used new H6D 50c with Lexar 128GB 3500x Card, no issues, as I wasn't aware of this issue with the 1Dx II until experiencing it while in Africa I didn't try a Sandisk 128GB CFast 2 Card in the H6D. But since coming Home I have, again, no issue with the Hasselblad.

The 1Dx II issue didn't show up "in camera" so it seems to be during transfer.

It's about as tiring as watching paint dry with both Canon & Nikon with pretty well every camera release showing exceptionally poor testing for bugs before release.

Canon sold both my 1Dx II bodies with SanDisk 128GB CFast 2 Cards included in the Box plus CFast Card Reader from Sandisk, one could be forgiven for believing that both Canon & SanDisk did compatibility testing for possible issues BEFORE release, appears we are somewhat nieve to expect this in this day & age.

Perhaps a Class Action Suit against Canon & or SanDisk might generate some interest on the part of Canon to ensure BS like this doesn't happen.

And before some dope starts banging the Canon drum, consider the cost in real terms of someone buying the 1Dx 2, using the supplied by Canon Sandisk card, going off to Antarctica and shooting 10,000 Images only to find a percentage of Images are corrupted due to Canon's negligence.

That's what's whats happened in my case only it was Africa not Antarctica, I'm onboard for any Class Action Suite anywhere on the Planet, Canon's Apology doesn't work for me, and it shouldn't for you.

 

[Jack Douglas]

Hey Edward, you must have had a blast with the camera there in African. Maybe start another thread regarding the camera and your impressions of it. I promised myself I'd wait until September and so far I'm true to promise but sure getting impatient. Lots of jobs demanding my time so all that is OK. I'll be thrilled to see some images from you.

It is pretty bad when a camera is supplied with a card that malfunctions, by the camera manufacturer and I agree it is real egg on the face of Canon. It does seem a little out of character for them. Did you actually lose some worthy shots?

Jack

 

[eml58]

Hey Edward, you must have had a blast with the camera there in African. Maybe start another thread regarding the camera and your impressions of it. I promised myself I'd wait until September and so far I'm true to promise but sure getting impatient. Lots of jobs demanding my time so all that is OK. I'll be thrilled to see some images from you.

It is pretty bad when a camera is supplied with a card that malfunctions, by the camera manufacturer and I agree it is real egg on the face of Canon. It does seem a little out of character for them. Did you actually lose some worthy shots?

Jack

Hi Jack, still working my way through my Images, will Post once I'm happy with the final results.

With no internet access during the 4 weeks I was stumped on why I was having the issue of corrupted Images, thought initially it was something I was doing wrong with the CFast Cards, fortunately I also purchased Lexar 128GB CFast Cards and replaced the SanDisk Cards with these, once I did this the issue went away, so I lost some Images, not sure what percentage, maybe 2% to 3%, not being a Pro it's less painful, hugely disappointed with Canon though, of the last 4 Canon Cameras I've purchased, 5DMK III, 5DsR, 1Dx & 1Dx II the only Body I've not had some form of issue with has been the 5DsR, 1Dx (shutter Issue returned too Canon for fix) 5DMK III (Light leak issues returned to Canon for fix), now this nonsense with the 1Dx II, not a stellar performance by Canon, unfortunately Nikon is no better.

Other than the CFast Card issue, I was very happy with the upgrade to the 1Dx II, AF lock on was perceptively better than the 1Dx, the buffer just wasn't reached at any time at 14fps, the high ISO performance was again perceptively better than the 1Dx, where I wouldn't shoot the 1Dx above 1600, the 1Dx II I was totally comfortable shooting at 3200, the AF from the LCD screen on video was a Gem to use.

But I'm still hugely annoyed with Canon & SanDisk, crap like this shouldn't happen, I know it does, but it seems a simple issue to in camera test before release, compatibility of the Card is pretty well up there with a shutter that works properly, or no light leaks.

 

[tron]

I don't think so. You said: "Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?"
You assume that other manufacturers like Nikon use CFAST cards (just like Canon) and do not have a problem. Well they do not but then they do NOT use CFAST cards...

Well in that case it is even more simple: there are no reports from Nikon or Sony about such failures so there is quite obviously no need for Nikon or Sony to do anything about it, it is a Canon only problem

This all depends on how you regard what "failure in using a CFast card" means. If a failure is "Well I've got it but can't use it for anything" then your comment is correct but to me that is a different failure mode to "using it and it fails" where if you can't use it then obviously it can't fail.

Or to use the line of logic you're using, all Canon lenses are failures because if a Nikon person tried to use it on their camera they couldn't and therefore the lens wouldn't work and thus the lens would be a failure and that's Canon's fault. Rinse and repeat.

It's the same with Canon having no problems at all with XQD cards!!! Now seriously, you can say that Sony and Nikon have no problems with their own card type but to compare with a card type they are not using is trolling.

 

[tron]

I don't think so. You said: "Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?"
You assume that other manufacturers like Nikon use CFAST cards (just like Canon) and do not have a problem. Well they do not but then they do NOT use CFAST cards...

Well in that case it is even more simple: there are no reports from Nikon or Sony about such failures so there is quite obviously no need for Nikon or Sony to do anything about it, it is a Canon only problem

This all depends on how you regard what "failure in using a CFast card" means. If a failure is "Well I've got it but can't use it for anything" then your comment is correct but to me that is a different failure mode to "using it and it fails" where if you can't use it then obviously it can't fail.

Or to use the line of logic you're using, all Canon lenses are failures because if a Nikon person tried to use it on their camera they couldn't and therefore the lens wouldn't work and thus the lens would be a failure and that's Canon's fault. Rinse and repeat.

It's the same with Canon having no problems at all with XQD cards!!! Now seriously, you can say that Sony and Nikon have no problems with their own card type but to compare with a card type they are not using is trolling.

Yes, indeed you can But I'll add it wasn't me that raised the issue of Nikon/Sony & CFast.

Yes it was you:

..

Look at it from another perspective: are there any reports from owners of cameras made by other manufacturers (e.g. Nikon) that are reporting the same problem?

This isn't Sandisk's problem, it is Canon's.

 

[Jack Douglas]

And some newcomers, initially at least, have trouble with some comments Neuro posts!

Jack

 

[mobile4788]

I have a few brands of cFast cards. The SanDisk 64GB provided in the kit here in the US, a couple of Transcend 128GB cards, and two Super Talent 128GB cards. So far across all three brands, I get 2-3 corrupted images out of every thousand. I run "record to multiple" and the version on the CF card is fine. Lightroom is unable to import the files. It shows up like this: