Received my R5 last week and I was so excited to unbox it and take it out for some test shots. Sadly, after taking the camera out of the box I noticed the joystick was stuck at a 45 degree angle upwards. I tried to gently move it back to the center, only to be met with gritty resistance. I also noticed the rubber sheath that covers the bottom of the joystick was rolled up on one side an nearly off the button completely. Once I got the joystick re-centered, it now doesn't want to move at all.
Disappointed, I called Canon to begin the process of a warranty fix. To add insult to injury, the CS rep told me he can't even start a claim due to their website fiasco.
All other functions seem to work fine and I can get around not having the joystick available in the meantime. But as a former 5D3/7D2 owner, that joystick is muscle memory to me.
Hopefully I can get the camera in and back before mid-September when I have some shoots booked that I would like to use the camera for.
Disappointed, I called Canon to begin the process of a warranty fix. To add insult to injury, the CS rep told me he can't even start a claim due to their website fiasco.
All other functions seem to work fine and I can get around not having the joystick available in the meantime. But as a former 5D3/7D2 owner, that joystick is muscle memory to me.
Hopefully I can get the camera in and back before mid-September when I have some shoots booked that I would like to use the camera for.