AP said:
Ready for Prime Time it is not. I've been struggling to get it to read the target print all afternoon with no luck. The software is supposed to help you center the focal point with arrows but all you get is one pointing left no matter where you aim your camera.
Yup. Happens to me too. I just end ignoring and running the test anyway - which works. The in-camera level of the 5DSR helps a lot making me confident that I'm set to go.
AP said:
Very frustrating. I have a ticket with support, but they respond in 3 days and of course it is Friday and they are in England and I am in California. I would stay away from it.
Worst part of Reikan is their very poor and slow support. Let me share my latest support request and the "non-answer" I got:
"It's not clear what might cause that issue, in general we're not seeing reports of problems with the 5DSR, this is the first time we've had such an issue reported.
Would it be possible to screen shot the error message (and include the screen behind it for context) so I can see the message exactly and at what stage it pops up?
As said this is not a common problem and the only thing I can think of might be to do with camera settings (I'm guessing most people running calibrations with the 5DSR haven't changed much from the default settings).
Do please let me know if you're still seeing the issue. I've set the ticket status 'resolved' and assigned to me, when you reply I will be notified and the ticket will re-open."
Resolved????!!!! Of course I could not be bothered reissuing the support ticket. Had already wasted a few hours on not getting the software to work properly with my 5DSR.
Haven't tried the latest version yet as all my available lenses meanwhile have been calibrated manually to the 5DSR.