neuroanatomist said:chauncey said:I have never, and will never own, an Apple product...period!
Over-hyped and over-priced products all!
Shhhhh...don't tell IBM. They're switching more and more of their employee base over to Macs. It seems only 5% of their Mac users need help from IT, whereas 40% of their PC user base needs frequent tech support. Plus, Macs have a longer useful service life. Overall, IBM expects to realize substantial savings from switching to Apple's 'overhyped and overpriced' products because they're easier to use and cheaper in the long run.
I've been in the IT business for a long time. Since the '80's. Every company or individual I have seen that has switched to macs for business switched back within a couple years. It was a train wreck every time. Macs are just harder to support in a enterprise environment.
Also, Macs don't last longer than PCs. That's a myth. Enterprise level PCs last for as long as you want to run them. I have clients still running hardware that is 8-10 years old. Macs do sell for more used but they were more expensive to buy in the first place so the ROI isn't any better.
The Apple-IBM thing is an experiment. I think the IBM+Apple thing has been evolving since 2007. It began with IBM allowing/supporting each employee to BYOD with their Apple devices and it grew from there. Apple and IBM arranged a partnership so Apple could learn more about Enterprise. They expanded it this year. If IBM can pull off Macs in the office, good for them, they have the resources and a very comfy agreement with Apple that gives them an advantage. But user support calls is only one part of the much bigger IT picture. My experience has been that using Macs in a work environment was not successful. There were too many adjustments, caveats and compromises. Apple however, has begun to address this in the past couple years as the Enterprise market is very lucrative and not averse to expensive hardware. (Enterprise level hardware is expensive compared to retail hardware and frankly much better than Apple products.) Apple Macs are essentially PCs now anyway except for a bit of firmware that the Mac OS looks for.
The problem is that Apple's culture is closed and it doesn't have experience in Enterprise or understand the needs of Enterprise. Apple is very bad at support and they don't move very fast. Apple does what Apple wants on their own timeline. Apple is good at selling & producing things but their answer for support is to make you buy another unit. Much like we say about Canon understanding the bigger photography "system" in contrast with Sony with all the support, lenses, long term camera life cycles, etc. That is why they connected up with IBM. Because they are clueless about Enterprise. The major PC makers (DELL, HP/Compaq, IBM/Lenovo) have Enterprise divisions that have evolved and matured for over 30-60 years. It is a very tough business and there is a huge amount of work involved in supporting Enterprise IT. It's incredibly complex. Which is why Apple sucks at it. Apple can barely support individuals. Enterprise has never been a comfort zone for Apple. IBM is one of the best.
So don't read too much into the Macs running at IBM thing. It's a drop in the proverbial bucket in the Enterprise IT world and frankly, the IBM world as well.
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