Canon has released new firmware for the Canon RF 70-200mm f/2.8L IS USM. It's a minor update and but likely worthwhile to prevent any issues on future shoots.
Firmware Version 1.1.1 incorporates the following fix:
- Fixes an issue, in which, in rare instances, “Err60” is displayed if zoom operations are performed when the camera is started.
Download firmware v1.1.1 for the Canon RF 70-200mm f/2.8L IS USM
Some of our articles may include affiliate links. If you purchase through these links, we may earn an affiliate commission at no extra cost to you.
Will do, but I'm guessing I'll be unlikely to have the issue for a while if it ever comes back. At first, the issue was happening about once every 2 weeks. Then after I sent it into Canon, I didn't get another Err 60 for a full 6 months. Sent it in again, and didn't get another error after it. Not sure what "zoom operations are performed" means, but I'm guessing it means if the zoom ring moves when the camera is started, because the Err 60s would only happen when I first turned on the R5. So I'm guessing I might have twisted the zoom ring a tiny bit as I turned on the camera and raised the camera to my eye.
Just tried to reproduce it 4 times before the update with but couldn't force that error. Still seems to be random.
Even with the camera on default settings, with no custom button changes, some people experience lockups. What is even stranger is that some people (perhaps the majority, who knows?) have never experienced a lockup.
Canon are obviously fully aware of the issue, and are undoubtedly still striving to find out what causes the problems, but I fear that they'll never uncover the cause - it's just something that unfortunate owners will have to live with.
I'd suggest that anyone who buys *any* new camera thoroughly tests it as soon as they get it, and if found faulty in any way, they demand an immediate refund or replacement - in the UK and most other countries there is a statutory "cooling down period" after a sale, in which goods can be returned to the seller. Don't allow yourself to be fobbed off with excuses by the retailer - you are entitled to a refund or replacement if goods are faulty.
... and if it's any consolation, it isn't only the R5 which suffers from random freezes - I've read several reports of exactly the same thing happening with the Sony a7iv (with Sony glass) and I know someone personally who has returned his Nikon Z9 because of inexplicable random freezes. It's virtually impossible for any manufacturer to fully test every possible combination of camera settings, lenses, memory cards and shooting conditions.
Yes, I thought about that as well, although I normally keep a firm grip on it when lifting it to prevent gravity from extending the lens. Just glad it has finally happened to enough people that Canon investigated it more. I did try twisting the zoom ring while turning on the R5 before I updated the firmware, and it didn't trigger the error. It only happened in the real world, and of course with Murphy's Law, at the worst times, causing me to miss photo ops I traveled hours for :cautious:
Not mine. Its pretty tight compared to my "old" EF 70-200 III
No chance of it turning under its own steam.
Anyone else experience a noticeable lack of "latching on" to moving humans?
None of my other lenses do it ... RF15-35, RF24-70, RF 85L, RF 85 Macro, EF 35L II, EF 135L
Farm at Bentley Fields Photographer