Canon CPS

[surapon]

Canon CPS :

http://supportmatters.pro.usa.canon.com/

http://www.cps.usa.canon.com/home/home.shtml

Enjoy.
Surapon

 

[dstppy]

Canon CPS :

http://supportmatters.pro.usa.canon.com/

http://www.cps.usa.canon.com/home/home.shtml

Enjoy.
Surapon

This has to be your shortest post ever =)

That reminds me, I gotta sign up for CPS.

 

[Maiaibing]

Just sent an angry mail to CPS (Gold Member) for not returning my lens (in for a check-up not repair) for over a week after the "guaranteed" turn around time. They "forgot" to note I was a CPS Gold Member and have not been able to speed things up since

 

[mackguyver]

Just sent an angry mail to CPS (Gold Member) for not returning my lens (in for a check-up not repair) for over a week after the "guaranteed" turn around time. They "forgot" to note I was a CPS Gold Member and have not been able to speed things up since

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

 

[Maiaibing]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

 

[mackguyver]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

Wow, that's really bad! Sorry. So far I've had mostly good luck with CPS USA.

 

[awinphoto]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

Wow, that's really bad! Sorry. So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions... Once they found it and realized it was a rush, they worked on it right away...

 

[mackguyver]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

Wow, that's really bad! Sorry. So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions... Once they found it and realized it was a rush, they worked on it right away...

Oh, that makes sense - I'll have to remember that one!

 

[jdramirez]

I'm a lowly silver... but I have enough points for platinum... but my pocket book quotes that memorable line from TALLADEGA Nights, The Ballad of Ricky Bobby, "Ain't nothing wrong with silver."

 

[Maiaibing]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

Just to follow up - its found now by the service provider. Seems to have "forgotten" to note that it was CPS - twice! EST total turn-around time now from my handing it over the desk: 4 weeks (if they keep their last promise).

Canon CPS also answered my mails to them after weeks of silence.

Let me add that CPS number was written with LARGE letters across the top of the repair note. Anyone involved with the paper work cannot have missed it...

 

[surapon]

Did you send it in with the CPS mailing label & cover sheet? If so, I wonder what happened, if not, is that what happened? I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe)

Wow, that's really bad! Sorry. So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions... Once they found it and realized it was a rush, they worked on it right away...

+10 for me too " Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions... Once they found it and realized it was a rush, they worked on it right away... "

AND PLEASE DO NOT TO WRITE YOUR CPS MEMBERSHIP NUMBER---That will be 2-3 days turn around time---For my replacement of 1DS shutter blade system, after 300,000+ photos, since 2002.
Surapon

 

[Pieces Of E]

I followed the link to the CPS site, chose 'sign up now' and came to 'Page not Found'.

https://shop.usa.canon.com/webapp/wcs/stores/servlet/LogonForm?x=36&y=7




BTW - Surapon, you're awesome man, always enjoy your posts, shots and adventures. You rock!

 

[surapon]

I followed the link to the CPS site, chose 'sign up now' and came to 'Page not Found'.

https://shop.usa.canon.com/webapp/wcs/stores/servlet/LogonForm?x=36&y=7




BTW - Surapon, you're awesome man, always enjoy your posts, shots and adventures. You rock!

THOUSAND THANKS, dear Pieces E.

http://www.cps.usa.canon.com/home/home.shtml

Please try again.
Have a great weekend.
Surapon

 

[Pixel]

I'm a gold member and my turnaround times are many times faster than guaranteed.
And one time when I had a 1D Mark IIN go in for repair for a third time with the same issue they sent me a Mark III back.
Canon user for LIFE!