Is my RF 28-70 broken?

[DavidVolvox]

Hey there,

recently I go the 28-70 f2 for my R5 and I‘ve been really happy with it - so far.

Suddenly it seems to have real trouble focusing, mostly when it‘s close to or at 70mm. It makes a sound as if the motors were stuck. It‘s two months old, never dropped it or anything. Did anyone experience similar issues?
I tested the R5 with my Art 50mm, which is focusing incredibly fast and super accurate. So it has to be the lens. I‘m not sure if there might be a link to the r5 firmware update to 1.9, but I don‘t think that’s related to it. Unfortunately, I couldn’t find an earlier version to load onto the camera.

Anyway, I uploaded a video so you can hear the sound and see the behavior. The camera seems to recognise the face but is unable to focus.

Video 07.01.24, 19 42 29.mov

Shared with Dropbox

www.dropbox.com

Cheers,
Markus

Edit: I just switched to manual focus and it doesn’t do anything if I rotate the focus ring. So it definitely is broken.

 

[neuroanatomist]

That’s unfortunate. Sounds like a warranty service…

 

[john1970]

+1 Send the lens in for a warranty repair.

I usually send items to be repaired into through a local camera store so then Canon ships the lens back to them. I can then drop by the store and pickup the lens at my convenience.

I realize that depending on where you live this may not be an option, but just thought I would give some advice.

Best of luck.