Puzzling 1DX Mark II Sensor Issue?

[scyrene]

Gentlemen, it's not the spots that concern me on the sensor. It's the "brush-like" marks on the sensor that I am worried about, as I have never seen anything like that before.

It's an $8000 camera here in Canada, and I have had it a month. I'm concerned there's damage that was not caused by me.

The lines also do appear in my photographs. I noticed this from macro shots at f/20. It's just at f/32 they are more prounced, and I used the Dehaze function to show what I'm talking about as it exaggerates every spot. Dehaze is only to draw attention to the area.

I agree with others, if it's bothering you, contact Canon for possible cleaning/repairs/replacement.

Mind if I ask though, why macro at f/20? The diffraction softness must be pretty punishing at that point.

scyrene,

I did send it to Canon; they replaced the whole sensor and acknowledged there was an issue. I had also seen the same markings on several other 1DX Mark II units, including the one Canon sent me as a loaner while mine was in for repair.

In some situations, where I don't have a tripod, and can't later stack multiple shots, and I want as much depth of field as possible, a narrow aperture is the only way to go. Also, just to point out, if you read the whole thread, the issue was persistent even at f/11, which is quite a commonly used aperture.

Now the camera is back with a brand new sensor, it seems to be working very well, knock on wood.

I should have read to the end, sorry

f/11 is more understandable. I'm a lot more averse to diffraction, perhaps, on the 5D3 I rarely went beyond f/10, and on the 5Ds I try to stick below f/8. Focus stacking is almost always better imho. Not to mention backgrounds.

Anyway it's good they sorted it

 

[Jack Douglas]

Well, we have to be careful not to apply analogies too exactly or take them too seriously. Wouldn't be the first time I got in trouble for saying silly things.

Jack

 

[Raptors]

Hi R1
I am also very pleased that this issue was resolved. I also live in Canada, and so far all my interactions with CPS Canon Canada have all been positive.
I do own a 1DX, but have waited to purchase the markII. Do you mind me asking, what are the first numbers of the serial number of your 1DXII?

Sue

Hi Sue,

The first three digits are 042. Hope that helps.

Hi R1

Thanks!!

 

[arthurbikemad]

So went out yesterday and shot some landscape with my Mk2, I never shoot landscapes and would less so with a 1DX2, anyway.... get back, look at images and guess what, dust/oil!! Lots of dust, camera only shot 1000 or so shots and only swapped the lens a few times, not that it's me as my 5D3 has been used near daily for three years and same lens tested at f22 shows NONE and never been cleaned, now CPS want the supplier to exchange it! Will see what happens as they now want to question CPS on why they want it swapped. I'd not be bothered but some can be seen at f8 and I'd clean it but given that its brand new and after talking to CPS... Still CPS and supplier are great so far.

EDIT: Talked to CPS and supplier again, camera is being changed for a new one.

 

[R1-7D]

So went out yesterday and shot some landscape with my Mk2, I never shoot landscapes and would less so with a 1DX2, anyway.... get back, look at images and guess what, dust/oil!! Lots of dust, camera only shot 1000 or so shots and only swapped the lens a few times, not that it's me as my 5D3 has been used near daily for three years and same lens tested at f22 shows NONE and never been cleaned, now CPS want the supplier to exchange it! Will see what happens as they now want to question CPS on why they want it swapped. I'd not be bothered but some can be seen at f8 and I'd clean it but given that its brand new and after talking to CPS... Still CPS and supplier are great so far.

EDIT: Talked to CPS and supplier again, camera is being changed for a new one.

Glad you were able to exchange the camera if it wasn't to your satisfaction. You are lucky, and wise to do so. I was told that because I used my CPS membership and got a discount on the camera I couldn't do an exchange and that I'd have to go through Canon for any repairs, which is what I did. Thankfully they did a nice job and I'm really happy with the results.

Oil and dust seem to be a bigger problem on the 1D series, at least from what I have found from my own experiences. I've had three 1D cameras (two 1DX's and a 1DX II), and they've all developed dust and oil spots far faster than any other cameras I've ever had. It probably has something to do with the more violent shutter mechanism and the extra lubrication needed for it.

 

[arthurbikemad]

So went out yesterday and shot some landscape with my Mk2, I never shoot landscapes and would less so with a 1DX2, anyway.... get back, look at images and guess what, dust/oil!! Lots of dust, camera only shot 1000 or so shots and only swapped the lens a few times, not that it's me as my 5D3 has been used near daily for three years and same lens tested at f22 shows NONE and never been cleaned, now CPS want the supplier to exchange it! Will see what happens as they now want to question CPS on why they want it swapped. I'd not be bothered but some can be seen at f8 and I'd clean it but given that its brand new and after talking to CPS... Still CPS and supplier are great so far.

EDIT: Talked to CPS and supplier again, camera is being changed for a new one.

Glad you were able to exchange the camera if it wasn't to your satisfaction. You are lucky, and wise to do so. I was told that because I used my CPS membership and got a discount on the camera I couldn't do an exchange and that I'd have to go through Canon for any repairs, which is what I did. Thankfully they did a nice job and I'm really happy with the results.

Oil and dust seem to be a bigger problem on the 1D series, at least from what I have found from my own experiences. I've had three 1D cameras (two 1DX's and a 1DX II), and they've all developed dust and oil spots far faster than any other cameras I've ever had. It probably has something to do with the more violent shutter mechanism and the extra lubrication needed for it.

Well put it this way service wise, I called this morning at 9am, the supplier called back at 10am, the camera was collected at 3pm, I'd have a new one tomorrow but they have no stock, thats no problem I will wait as anyone would have too, I am very happy with the service, when I talked to CPS I expected them to say "we can clean it", "they can clean it", "you can clean it" and so on, but nope, just exchange it, mind you its only 15 days old! Love the camera, even though for most of my needs I could argue that many other bodies would offer higher MP and so on the 1 series body is so nice to use, if they ever produced a high MP 1 series body I'd buy one, would even be tempted at the chit chat of a crop sensor like days gone by to go along side the FF body.

I love Canon service.

 

[Jack Douglas]

"I love Canon service." Good to hear but isn't that what every couple says a the alter?

Jack

 

[arthurbikemad]

"I love Canon service." Good to hear but isn't that what every couple says a the alter?

Jack

Sure is Jack, but I don't want to upset the old girl before I get out the church

 

[privatebydesign]

You guys do make me laugh with your dust 'issues'.

Here is a 100% crop of my sensor this morning along with the full sized image.

 

[Jack Douglas]

You have a point!

So, I have the lenses and I'll have the second pro body soon and I think it would be wise of me to join CPS; that'll be Canada. Can you comment on the shipping situation, turn around times, do they send a UPS pick-up etc. What level is your CPS? I'm not pro. Thanks.

Jack

 

[arthurbikemad]

You guys do make me laugh with your dust 'issues'.

Here is a 100% crop of my sensor this morning along with the full sized image.

Lol, I know Private but the old girl is brand spanking new, as I say I kind of felt a little "noob" on the phone about it but CPS sounded a little concerned, or maybe its just my sweet sounding voice to the nice lady on the phone I shal promise not to look at sensor dust again funny thing is I never have given a monkeys for it as dust is part of the job, how can anyone avoid dust on a planet made of dust haha

But, I like your pics Sir

P.s, is that a human hair, perhaps a pet hair, or small dog on the sensor :-* and that top one, thats defo a snail! lol

 

[privatebydesign]

From the same image here is the 'oil splatter issue' as seems common on 1 series cameras, it is the light rings at the top.

This is from a professional daily use 1 series camera.

 

[Jack Douglas]

Hey Scott, that made me think of some issues between my wife and myself, LOL.

Until recently, having at least figured out how to use the DPP stamp tool, I was more troubled by my dust specks. So where exactly on the spectrum do you sit?

Jack

 

[privatebydesign]

Hey Scott, that made me think of some issues between my wife and myself, LOL.

Until recently, having at least figured out how to use the DPP stamp tool, I was more troubled by my dust specks. So where exactly on the spectrum do you sit?

Jack

I so don't care about dust it frightens most people. But you know what? I have never had a person say they see dust in my prints.

The point is when prepping a file for output the amount of time I spend editing out dust is negligible, don't forget in Lightroom you can copy and paste dust removal so if I set up a landscape image I spot one of them then copy that to all the others.

I grew up in the film and prints days when we used to spend a lot of time touching up prints with paint and a brush, now I can do a much more accurate job woth a click in a fraction of the time.

I bought a DSLR so I could change lenses, I am going to get dust in my camera.

 

[Jack Douglas]

Actually I'm glad to hear such a brazen admission! ;D

Jack

 

[arthurbikemad]

Well put...

I think they just wanted "my" camera, perhaps they fear a rerun of the Mk1, I won't speculate, perhaps they just want happy Canon shooters, like Honda, they say you meet the nicest people on a Honda

I should not look at it like chip's on paintwork, Sir buys a new car, car has chips on paintwork, Sir says "oy it's got chips in the paintwork" yeah, and once you drive it a few miles it will have a few more haha

 

[Jack Douglas]

OH BOY, now that hits a nerve - with my wife at pick up time, I try to just not be present. Not saying who's right of course, it's a personal thing.

Jack

 

[privatebydesign]

Well put...

I think they just wanted "my" camera, perhaps they fear a rerun of the Mk1, I won't speculate, perhaps they just want happy Canon shooters, like Honda, they say you meet the nicest people on a Honda

I should not look at it like chip's on paintwork, Sir buys a new car, car has chips on paintwork, Sir says "oy it's got chips in the paintwork" yeah, and once you drive it a few miles it will have a few more haha

No, you are right, it is nothing like chips in paintwork and you shouldn't look at it like that. Chips are a defect in the finish, dust on the finish is not a defect, it is dust.

These cameras, and lenses, are not made in dust proof environments and they are not warrantied against dust!

Dust is everywhere and it is going to get on your sensor. Very occasionally I do get an actual dog or snail on my sensor, when i do I'll brush or blow it off, or throw a ball for it so it runs away by itself ;D

I don't know how some of you dare to take your cameras out half the time, they are interchangeable lenses, when you change lenses there is a hole the size of a lens in the front of the camera! It lets in dust. Relax, as easily as it goes in it will come out if it bothers you that much. What I would suggest is not letting it bother you that much.......

 

[privatebydesign]

Well put...

I think they just wanted "my" camera, perhaps they fear a rerun of the Mk1,

Before the 1DX dust recall there was the 1DS MkIII oil spot recall. I never sent mine in, I have better things to do than obsess about something that can't be seen in my output and will come back anyway. See my illustrative oil spots above

 

[arthurbikemad]

Agree, you are very right 8)