right now i am not happy to be a canon user

[Martin]

and...I would understand if your pay for a camera which works flawlessly. Unfortunately I bought my in May, and so far, several European service actions hasn't fixes mine. Service in Germany even completely blocked one of my ,almost new, L lens. No one is willing to exchange the camera for a new one. I own 5 lenses (4 Ls) and that's why I cannot be happy with Canon. Paid really a lot for the brand new, faulty body, without good working AF, so I feel like I just waste my money right now. I completely agree that Canon is too expensive relatively, but mine was the most expensive camera I had ever bought. I wanted to buy some new lens next year but I just cant. Trust me-that is a real reason to be unhappy with Canon, the will just left you with faulty body if you are unlucky. The issue and the whole case is not only my problem as there are also 3 other professional photographers on the local most known Canon forum, who have the same problem with Canon. We have been just completely left with faulty gear. So my advice is double or triple check otherwise service will not help you in some cases.

When you say you are left with faulty gear, do you mean 1) it does not work as advertised and Canon won't fix it, or 2) that it does not work the way you want it to (but does work exactly the way it is designed)?

If the former (1), you have legal recourse available to you. Contact your government trade commission and ask them how to file a complaint. I seriously doubt that Canon repair really is leaving you high and dry - I want to hear the rest of the story.

If the later (2), then there is really nothing to be done, other than to either wait until Canon makes one works the way you want, see if Magic Lantern does what you want, or change to a different brand that may (or may not) work the way you want.

hey I am normal customer and photographer not a psycho, it obviously option no 1.


ad 1/ Do you think that 5d3 is designed to not achieving focus precisely? NO, and I think the same. Please have the full story (sry 4 my english-it not my mother tongue):

Bought 5d3 in May with 50 1.4 and 35L. I already own 24-70L, 70-200 L II IS, 135L, 85 1.8. The camera was faulty from the beginning. The focus points were completely misaligned. Took it to store, they advised to sent the camera to service in order to calibrate it with all lens. I was completely sure that that is not a issue with calibration but also with misaligment, therefore I made a detailed description. The body with lens was sent 2 times there and nothing was done besides standards calibration which obviously did not aligned AF sensors properly and did not adjust properly all lens. Sent it for the 3rd time and push them to exchange the camera. They did not exchange the camera but they exchanged the mirror box. It solve the misalignment issue but the lens was still not calibrated. After that 24-70 had problem with longer distance, 50mm was backfocusing for short distance. I also ask them to check a brand new 35L as I was sure it is soft so they should exchange it or fixed. They once more tried to calibrate all gear. After that 50 1.4 was still backfocusing at short distance, 135L started to miss at longer distance and 35L was still soft (nothing to do with calibration). They also stated that they checked 35L and it is fine. I was really frustrated with everything as it took 3,5 months and I still did not have a flawless body which I paid for. I took 35L for testing and you know what? A look inside and the glass inside was broken a bit, and it was for sure made during production. The lens was still just soft. So I was sure the service did not checked it seriously. I came back to store and bag them to exchange the lens, and they decided they will. The second glass was sharp! Besides that I still had focusing problems with body and other lens. First of all I checked once more the 50 and sent the test photos to service-they stated that it was calibrated correctly even if a show them bacfocused results(with lenscal). I though that maybe this is a lens issue so I sold 50 and tried 4 other 50mm samples from store to test at home. All were back focusing on short distance ( ca. 1m) . I did not buy any. So I thought it is camera issue. Next I decided to try other service so I bring the gear to Germany. They stated that the body is OK but some lens need calibration (already calibrated in my country). After that service activity my 135L is completely blocked (aparture) and I have err 01 (lens was rarely used). Also I found that I my 35L is not focusing properly with right side focus points (front focus on right sensors) so the second copy is faulty or maybe that's a camera issue once more (but german service did nothing with this lens) Other lens, which now works acceptable like 24-70 focus properly on side AF points. A. Trust me Canon service did nothing to REALLY solve the issue, and to satisfy me as a customer. They did what they know or pretend to but it does not solve the real problem. I know what 5d3 is capable of but mine is not. Its end of 2012 right now, and camera was purchased in May. Do u think I should be happy? I paid a lot for something that has't got its full value and I am left with the problem. That's the full story.

 

[cliffwang]

If you are not really happy with Canon, you can switch to Nikon. Nowadays Sigma makes some good prime lenses and Tamron makes some good zoom lenses in good prices.

 

[ChilledXpress]

ScottyP: excellent comment. The OP is not whining because canon failed to make his ideal camera for $19.95. He is frustrated because a product he purchased is, in his view, not performing properly and has not received satisfaction from the manufacturer.

Yes it may be futile to complain here, but that's no reason to flame him.

However my reaction was that the post might be be better titled: not happy being in Germany, since the problems seem partly caused by his location. Add in the fact that his tax dollars are being used to bail out the rest of Europe and I can understand the frustration .

Here is the OP initial post...

i want a second FF camera as backup body for some time.

i checked lowest prices on the internet the last two days.
and i must say im not happy to be a canon user at the moment.

why?

because i think canon gear is way overprized.
well that´s nothing new but right now it hurts me.

i can get a D800 for 2289 euro from a big and reputed reseller here in germany (from some smaller shops it´s as low as 2150 euro).

for the 6D i have to pay around 2000 euro and the 5D MK3 cost around 2800 euro.

especially the 6D is way to expensive compared to both the D600 and D800 (the D600 cost around 1599).

i don´t even get a new 5D MK2 for 1599 euro.

canon must be a happy company to be able to sell the cameras, even at these prices, to it´s loyal customers.

i am dreaming when i expect huge price drops in the coming months?

im very curious to see sales numbers for both nikon and canon from the 4 quartal 2012.
the D600 looks like a steal.

The OP original thread was one of cost... not of a problem with a camera. Someone else commented with problems with their camera.

 

[Martin]

look at the topic

 

[EchoLocation]

SWITCH.
I did.
I wanted a body that wasn't 3000 dollars that had an awesome AF. Canon didn't offer this product.
I bought a used D700 for $1500 bucks and a used 24-70 for $1400 bucks(this was 3 months ago), and I couldn't be happier.
The image quality of this setup is significantly better than my 5D Classic and 24-105, and the AF has upped my keeper rate from around 35% to around 75%.
I was worried I wouldn't like the image quality or feel of Nikon, but I actually love it.
At this point, you can buy a refurb D800 for $2300 from Adorama with a 1 year warranty.
For me, the answer was simple, and switching turned out to be easier than I thought.

 

[bycostello]

as the saying goes.. you pay your money and make your choice...

 

[unfocused]

ChilledExpress: you are correct. I misread one of the posts and thought it was also from the OP. Sorry.

 

[bdunbar79]

We haven't done this one in awhile have we?

 

[2n10]

We haven't done this one in awhile have we?

Awesome and totally appropriate

 

[glongstaff]

Yes guys, the complaints may not get a person anywhere but allows the stress to be vented and sometimes allows others to form opinions of not only the products but all that surrounds it (ie servicing, repairs, customer care and so on)....and I can fully understand where they are coming from..

Here in Europe, when it not only comes to electronic products but software it feels as though we are propping up other markets (and yes this may be down to governments/taxes etc)...but it also comes across as a little contempt to the customer base outside of the asia/america continents from the manufacturers (whoever they me be!!!!!)

So yes, lets receive comments (whether negative or positive) but do not deride someone for their comments due to having possible bad service/products (just monitor, ask for further clarification or ignore and tlet the person get it off their chest)

 

[gundul]

http://www.petapixel.com/2012/12/21/disruptive-sony-to-launch-a-full-frame-mirrorless-nex-in-one-year/

i imagine my self selling all but 35 and 135L, and happily shooting with NEX in manual mode..

 

[Nathaniel Weir]

Why don't all of the complainers and whiners shut up, go outside, take some photos, and get a better job.

 

[Chris_prophotographic]

I have used the D700 allot, good quality just no a reason to jump ship.

 

[friedmud]

I felt this way... so I sold all of my Canon gear and bought a D600. I couldn't be happier withh the photos I'm getting for the price I paid.

Don't just complain about it. If you really feel this way then votemwith your dollars!

 

[sdsr]

I felt this way... so I sold all of my Canon gear and bought a D600. I couldn't be happier withh the photos I'm getting for the price I paid.

Don't just complain about it. If you really feel this way then votemwith your dollars!

Does your D600 have the dust/oil problem that so many are noticing and/or complaining about? (The price has dropped so low that I'm half considering one - not to replace but to supplement my Canon equipment. But I really don't want to have to deal with the dust/oil problem that may be explaining the low price.)

 

[friedmud]

I felt this way... so I sold all of my Canon gear and bought a D600. I couldn't be happier withh the photos I'm getting for the price I paid.

Don't just complain about it. If you really feel this way then votemwith your dollars!

Does your D600 have the dust/oil problem that so many are noticing and/or complaining about? (The price has dropped so low that I'm half considering one - not to replace but to supplement my Canon equipment. But I really don't want to have to deal with the dust/oil problem that may be explaining the low price.)

It does get dustier than my Canon bodies.... but a quick blow with a Giottos Rocket Air gets the stuff off. The dust accumulation is definitely slowing down over time as well.

I gotta say that it's worth the hassle for the upgrade in IQ... but I totally understand the hesitation over this issue.

If you are on the fence, I recommend renting one with a 24-70 from lensrentals.com. That's what I did and I sold my 7D and lenses the very next week...

 

[gundul]

I have used the D700 allot, good quality just no a reason to jump ship.

Same here. Used D700 for about 6 months. Love its fast AF and low light capabilities. However, I found myself did too much of post-processing to get to the look I like. Hence, sold it.

 

[Skulker]

................ That's what I did and I sold my 7D and lenses the very next week...

It's hardly a surprise that the 7d has been out classed by newer models, the improvement in iq in the latest models has been significant be they canon or nikon.

But my 7d gave years of good service, just because better stuff came out won't stop it taking good shots.

I've been lucky enough to be able to move up to ff. It seems to me that the 7d is ready for upgrade, but hey that's inevitable at some point.

 

[Krob78]

I think they're giving just enough time between the 7D and the 7D Mark II to be able to classify it as a "Legend!" 7D has been a great camera! ;D I'll be sad to see it go! :'(