We Have More Internal Canon Service Information on Lenses & Cameras
- Thread starter Canon Rumors
- Start date
I definitely think you should publish all the information on the 1DX mirrorbox problem. I sold my 1D Mark IV in order to upgrade to a 1DX but after receiving and returning 2 brand new units (both with serial numbers later than the published affected range) which exhibited oil splattered all over the sensor, I lost faith and have returned to shooting with a 1D Mark IV. If Canon is disingenuously withholding information about this problem I feel I have a right as a consumer and as a loyal Canon customer to see that information.
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I think it would be bad to publish all the information, the cure would be worse than the desease.
- in this age, these advisories would inflate to irrational defiance.
- it is normal practice that Canon collects repeat repairs. These are consumer goods (except for the expensive "big whites" and the 1DX), getting free service for all repeated problems does not fit with the prices that we pay.
- Pushing transparency should concentrate on big problems (1DIII AF, 1DX oil, D600 dust, ...) in my opinion.
- I don't think the camera industry needs this kind of bashing right now...
The potential impacts I see :
-> For the consumer :
+ in case of problem, strong elements against Canon service if they deny the issue
+ possible free repair / exchange in that case
- stress and frustration for consumers without problem, a lot of testing, and false alerts
- possible higher prices of other repairs, longer delays, etc if Canon has a problem with service costs or the number of false alerts
- more difficult used market
-> for CanonRumors :
? you change the nature of your site (canonrumors -> canonleaks), I would expect this kind of leak site to do a lot of filtration/journalism to concentrate on really important issues, where Canon does really mishandle the client. If you just publish everything, it is in my opinion more an attack at the company than legitimate consumer defense.
- in this age, these advisories would inflate to irrational defiance.
- it is normal practice that Canon collects repeat repairs. These are consumer goods (except for the expensive "big whites" and the 1DX), getting free service for all repeated problems does not fit with the prices that we pay.
- Pushing transparency should concentrate on big problems (1DIII AF, 1DX oil, D600 dust, ...) in my opinion.
- I don't think the camera industry needs this kind of bashing right now...
The potential impacts I see :
-> For the consumer :
+ in case of problem, strong elements against Canon service if they deny the issue
+ possible free repair / exchange in that case
- stress and frustration for consumers without problem, a lot of testing, and false alerts
- possible higher prices of other repairs, longer delays, etc if Canon has a problem with service costs or the number of false alerts
- more difficult used market
-> for CanonRumors :
? you change the nature of your site (canonrumors -> canonleaks), I would expect this kind of leak site to do a lot of filtration/journalism to concentrate on really important issues, where Canon does really mishandle the client. If you just publish everything, it is in my opinion more an attack at the company than legitimate consumer defense.
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fred75 said:
Some good points, though I'd argue the oil as being any kind of "issue" let alone a major one. I have 1Ds MkIII's, they too had an oil on sensor recall, which I didn't bother with. I am sorry, but if people are using $6,000+ cameras and don't know how to clean them, or are unsettled by a touch of dust, they need to learn their craft a bit better. Dirt on the sensor is a natural thing and all photographers should be fully capable of mitigating it through hardware (cleaning) and software (mapping, batch processing, spot removal). When I moved to the 1Ds MkIII's the biggest time saver was the self cleaning sensor, people forget how bad the dust and oil "issue" was pre self cleaning sensors.
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As some about to send my 7d in for what appears to be a common issue with the camera with not recognizing the batteries and putting a constant drain on the batteries (both the main and a the clock battery), so they are dead in a couple days, i have resigned myself to paying for this repair. This report does have me thinking that buying a second body and more lens from Canon is a mistake.
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L
Loswr
Guest
The thing about this 'internal information' is that what is not stated is the prevalence of a given problem. For example, the 'noisy focus ring' issue - we've seen and heard lots of complaints about the clicking while zooming, but that 'reveal' was the first time I've heard of any issue with the focus ring. It's not cost effective to issue a public recall for a very tiny number of affected units where no personal danger is at stake.
Which would you rather - Canon keep issues like these internal, and charge the prices that they currently do, or Canon publicize every single issue, no matter how rare, and raise the price of everything they sell 10% or more?
Which would you rather - Canon keep issues like these internal, and charge the prices that they currently do, or Canon publicize every single issue, no matter how rare, and raise the price of everything they sell 10% or more?
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The reputation of a company [from my perspective] is based on the quality of their product and their ethics. Canon is a huge and financially healthy corporation. I recently switched from Nikon to Canon and own a 1DX and a 24-70 f/2.8 mkII - with taxes, this equipment cost me over $10K. I expect top notch performance/reliability from this equipment and appreciate CR for posting this information. The fact that such an expensive, "robust" camera would have autofocus issues in cold weather is ridiculous and should be addressed head-on by Canon. I'd be be pretty pissed if Canon charged me to repair an issue that's a design flaw.
Thanks CR - keep up the good work and keep the advisories coming!
Thanks CR - keep up the good work and keep the advisories coming!
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So didn't you read the specs of the camera before you bought it?
It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications
I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?
It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications
I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?
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More first time posters, cribbing and crying about nothing .... all we've got so far is "show me the advisories or we deserve to know because we spent so and so amount of dollars, blah blah blah posts" without providing any design flaws that are widely complained about ... I smell a dead rat and a stinking fish.
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I believe that if there are design flaws that were known before the unit was released to manufacturing and they chose to hide it, then they need to feel the wrath. The Nikon D600 sensor problem is a perfect example, I believe Nikon knew that that camera had a problem and released it anyway. It wasn't until the lawyers filed a Class Action and the Chinese Government made them take it from the shelves that Nikon said they would clean or repair or replace the cameras. Nikon would have never done any of the after warranty repairs if the crap hadn't hit the fan. Sometimes you have to smack a big corporation around when they fail to remember who is paying their bills. Hopefully the folks who made the decisions to send out the faulty units will be fired, as they should be and it will cause the rest of management to return a level of respect/fear for the customer... and maybe not.
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I would be very interested to see the reports as I have had numerous problems with my 24-105mm L lens, in fact it was at the Canon repair centre last week! I am considering buying a 24-70 F2.8 L Mk II in its place, however having just read a post about this lens having problems with a clicking noise maybe I should stick with what I've got. If the report was made public and if either of these lenses are mentioned, it would help me decide whether to buy the 24-70mm - £1800 is a huge spend for me so I don't want to make the wrong choice.
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Even if this info doesn't get posted, I had some thoughts over the weekend about it.
I would LOVE to see some kind of matrix developed showing the number of CR "members" that have had issues with specific pieces of equipment. It might start to shed some light on issues that we're all paying for service on that might just reflect a design flaw.
I know it would be pretty unscientific without some kind of reciepts/proof of repairs, but it might still be interesting, if nothing else, it might become a good "buying guide" for people like me who don't know all of the "don't buy this lens, buy that one instead" kind of stuff.
I would LOVE to see some kind of matrix developed showing the number of CR "members" that have had issues with specific pieces of equipment. It might start to shed some light on issues that we're all paying for service on that might just reflect a design flaw.
I know it would be pretty unscientific without some kind of reciepts/proof of repairs, but it might still be interesting, if nothing else, it might become a good "buying guide" for people like me who don't know all of the "don't buy this lens, buy that one instead" kind of stuff.
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WE covered a 1DX dispute in our Australalian trade website between a pro photographer and Canon which ended up in court, with Canon claiming their was no intrinsic problem with the model. Very ugly. Here's the initial story: http://procounter.com.au/2013/07/18/canon-warranty-dispute-leads-to-claims-of-fraud/
and the photographer's assessment of Canon's behaviour in court:
http://procounter.com.au/2013/07/25/no-real-winners-in-1dx-dispute/
Publish and be damned! They get away with this stuff because we just don't want to believe they would treat customers like that, and our knowledge is patchy.
and the photographer's assessment of Canon's behaviour in court:
http://procounter.com.au/2013/07/25/no-real-winners-in-1dx-dispute/
Publish and be damned! They get away with this stuff because we just don't want to believe they would treat customers like that, and our knowledge is patchy.
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privatebydesign said:
+1 We're seeing too much of that in this thread.
Rienzphotoz said:
1 or 2 complaints doesn't amount to a design flaw...even 30 or 40 wouldn't be given the high number of copies produced for the products mentioned. I've looked at the Canon websites and they are good with their service advisories for specific issues with products, even down to providing the affected serial numbers. This whole thing is just a beat up.
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privatebydesign said:
Whoa - you're pretty sensitive if you think my post was a "hysterical outburst". Unbelievable. That time of the month?
I'm not moaning about anything. Just giving my opinion - that OK with you!?. Maybe it's an issue, maybe it's an isolated case ... I have no idea and I'm not about to spend the night researching this further. If it is an issue, I expect Canon to deal with it - that's all I'm saying - full stop. That's reasonable isn't it? I'm new to Canon [8 months or so] and have no experience with servicing.
If Canon has redesigned a part then it's faulty - right? Can't argue with that logic. Design specs are between 0 and 40 degsC for the 1DX - I would hope it can handle 0 degs C. I shoot mountain landscapes at high altitudes all the time - no issues, but if there were, I'd expect Canon to fix a "known" issue.
Sorry guys, I don't spend all day reading forums or following the number of instances of this particular "issue" - this is the first I've heard of it. Nor have I read this thread in it's entirety. Thought I'd give my 2 cents, but I think I'll find another forum. Thanks for the welcome.
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