We Have More Internal Canon Service Information on Lenses & Cameras

[redpoint]

So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

Whoa - you're pretty sensitive if you think my post was a "hysterical outburst". Unbelievable. That time of the month?

I'm not moaning about anything. Just giving my opinion - that OK with you!?. Maybe it's an issue, maybe it's an isolated case ... I have no idea and I'm not about to spend the night researching this further. If it is an issue, I expect Canon to deal with it - that's all I'm saying - full stop. That's reasonable isn't it? I'm new to Canon [8 months or so] and have no experience with servicing.

If Canon has redesigned a part then it's faulty - right? Can't argue with that logic. Design specs are between 0 and minus 40 C for the 1DX - that's a big freaking range. I shoot mountain landscapes at high altitudes all the time - no issues, but if there were, I'd expect Canon to fix a "known" issue.

Sorry guys, I don't spend all day reading forums or following the number of instances of this particular "issue" - this is the first I've heard of it. Nor have I read this thread in it's entirety. Thought I'd give my 2 cents, but I think I'll find another forum. Thanks for the welcome.

Well you misread the spec its from 0 to 40C not between 0 and -40C. In Farenheit its 32 to 104.

I have never seen any Canon literature that states the 1dx operating environment is less than 0C.

Yeah - just fixed that. 0C isn't very cold, I should hope it could handle that.

 

[gundul]

I am a Canon fan, obviously since I have heavily invested in their gear ...

... but I definitely want to know if some of my equipment has known design flaws that should be fixed on warranty. I have had to send in two bodies for repair, and I had to return two other bodies for replacement because they did not function properly from new. The two repairs were for issues that were present when I purchased the cameras, and they were fixed on warranty, but I could have easily missed the warranty period.

Post everything you know!

+10

Please.

 

[mnclayshooter]

Well, I'm a relatively new poster, but decided it was time to speak up based purely on the experiences I've had with Canon's customer service, since, at it's core, that's what this thread is for.

Without fail, every time I've sent something to them for repair, items which should be well-within warranty (both based on time elapsed from purchase date, and for the issues experienced), I've been submitted an estimate, usually in the $250-350 range on the initial pass review by them. Only after contesting their appraisal, do I ever get anything worked on without any charge. To me, that's them saying that their product is without flaw and that I must have done something to prevent their gem of a device from working. I wonder how many people just pay the fee and don't contest it. I've had to go through literally hours of calls between customer service and their factory service reps to get to the point where they finally will say that they'll fix it free of charge.

I'll be the first to admit if I've dropped a lens, camera body, or poured water into a printer - I'd expect to pay for that type of repair as it's not a defect of workmanship/materials. I've never done any of those and then sent it in for repair hoping it would be covered by warranty. Makes me wonder if that's what's happening so often that Canon is turning their backs on honest customers with honest warranty claims. The very fact that there's possibly some known defects in their equipment and that we're potentially paying for it, to be honest, pisses me off a bit. So I'm not actually very sorry if you find it hard to hear us "newbies" moaning about customer service or warranty repair policy especially with the literally hundreds, if not thousands of dollars some of us have had to spend to get items repaired, I guess not everyone has the same experiences you do.

 

[Valvebounce]

Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars... I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs! :
Then I re read it. ;D

Cheers Graham.

especially with the literally hundreds, if not thousands of dollars some of....

 

[scottburgess]

Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars... I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs! :
Then I re read it. ;D

Cheers Graham.

It's easier than you think to get to $100k in Canon EOS gear. If he had ordered one of the old 1200mm f/5.6L lenses, they used to cost $75k alone. B&H reported they have one and will sell it for $120k!

Astrophotography, here we come...

Oh, and should I mention my birthday is coming up?

 

[tolusina]

...The person that sent them to us didn’t have an issue with Canon keeping this stuff internal. …..

Yes, but what about the corporation that these documents might have been stolen from?
Litigation may already be in progress, do you desire involvement?
- - -

.......
Both GM and Toyota have got caught with their pants down because of internal documents and ignoring problems. Why should Canon get away too just because it's a camera maker?

Because GM and Toyota manufacture ton and more vehicles that effortlessly hurtle fragile humans down roads at un-natural speeds, flaws can cause death. Is a 1Dx mirror box flaw going to cause anyone physical injury or death?
- - -

.........and if you don´t dare to publish them.... then there are other ways to get information out to the people.

https://canonrumors.wikileaks.com
- - -

yes you should publish internal Canon documents not meant to be realeased in public and obtained maybe illegally so that Canon lawyers can sue your ass off, claim damages and shut down website in minutes....
LOL

This ^^..........
- - -

.....
Technically there should be a legal issue only for the person that sends/steals them. …...

When did receiving stolen goods become moral, legal or ethical?
- - -

......If Canon has redesigned a part then it's faulty - right? Can't argue with that logic. ….

Very incomplete logic, no argument required.
Sure, faulty components deserve re-design.
But what about re-designs for purposes of improvement? That applies to just about every product ever manufactured. While new models are improvements on their predecessors, that doesn't automatically infer that the predecessors were faulty.
I'm trying hard to think of a product, any product, that has been in production for any significant period of time without design changes to implement improvements.
By your logic as stated, Ford Model Ts were faulty because they did not have hydraulic disc brakes with ABS, nor EcoBoost engine technology.
- - -


All that said, sure, I'd love to know if Canon is aware of issues common to my Canon gear.
I doubt it's appropriate for CR to publish though.




.

 

[Valvebounce]

Hi Scott.
I don't doubt that there are business' that have a hundred thousand invested in gear especially the cinema gear and like you say speciality lenses, but multiple hundreds takes a bit more imagination! ;D I'm guessing B&H still has the 1200 for a reason, possibly the price, possibly the weight, and possibly because all the government agencies already have one! 8) 8)
If you do get it for your birthday, please take a picture of the sea of tranquility to confirm man has been there! 8)

Cheers Graham.

Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars... I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs! :
Then I re read it. ;D

Cheers Graham.

It's easier than you think to get to $100k in Canon EOS gear. If he had ordered one of the old 1200mm f/5.6L lenses, they used to cost $75k alone. B&H reported they have one and will sell it for $120k!

Astrophotography, here we come...

Oh, and should I mention my birthday is coming up?

 

[expatinasia]

There are 12 pages in this thread and to save me a little time, did anyone actually find out (and post) exactly what the issues are? I scanned through each but could not find anything.

If they didn't, then I would suggest CR just delete the thread entirely, or post what the issues are. Easy decision to make. But don't keep this thread alive if you aren't going to post what the issues are.

 

[Invertalon]

The info for SURE should be posted. Companies should not hide design flaws and have the customer pay for their mistakes in engineering and design. If we get this information public, Canon and other companies may be more open to doing the right thing and doing these types of fixes free of charge.

 

[MT Shooter]

ABSOLUTELY post that information. I feel it is your duty. No one wants to see Canon in a Nikon D600 fiasco.

 

[Valvebounce]

Hi folks.
If you are jumping in shouting yes yes publish before reading all the posts, you should go back and read them there are some well thought out arguments against publishing and how that could harm all of us. I do not support Canon if they really are charging for design flaw repairs, but there is a lot of component replacement in industry that is not based around design flaws but cost reduction or ideas from the suggestion box. Ever put anything in one of those where you work? I have and it was not about longer lunches or shorter days! :

Cheers Graham.

 

[hugebob]

This practice is pretty unconscionable. Customers shouldn't have to pay to repair design flaws. Sure, go ahead and post the information. The more people that know about it the better.

 

[scottburgess]

If you do get it for your birthday, please take a picture of the sea of tranquility to confirm man has been there! 8)

"Will do." (Kids in the Hall - Videos)

 

[Sella174]

On a tangent ... I don't own a 1DX and probably never will, so I never looked at the specifications. This thread actually made me do just that by pointing out that the operating temperature of this "professional-grade" camera is (only) zero to forty degrees Celsius with less that 85% humidity. In my (not so) humble opinion, that's pretty pathetic for the "top-of-the-range", "professional-grade" camera from a company with the (perceived) reputation of Canon!

On topic ... I sold my EF 40mm f/2.8 STM lens because it backfocused. This was apparently within specifications and I was told to upgrade my cameras to AFMA-enabled models to solve the problem.

 

[Loswr]

On a tangent ... I don't own a 1DX and probably never will, so I never looked at the specifications. This thread actually made me do just that by pointing out that the operating temperature of this "professional-grade" camera is (only) zero to forty degrees Celsius with less that 85% humidity. In my (not so) humble opinion, that's pretty pathetic for the "top-of-the-range", "professional-grade" camera from a company with the (perceived) reputation of Canon!

On topic ... I sold my EF 40mm f/2.8 STM lens because it backfocused. This was apparently within specifications and I was told to upgrade my cameras to AFMA-enabled models to solve the problem.

The Canon Rebel T5/1200D has the same environmental specs. So does the Nikon D4. The PowerShot D30 works in up to 90% humidity. It's waterproof to 82 ft, but 91% humidity is a problem?

When Canon tests/fixes a focus adjustment problem, they calibrate lenses against a 'standard' body, and bodies against a 'standard' lens. If your 40/2.8 was in spec, perhaps your body is out of spec. Usually, they ask you to send in the body in such a case. Did they?

 

[Sella174]

The Canon Rebel T5/1200D has the same environmental specs. So does the Nikon D4.

The 1200D is NOT advertised as a "professional" camera, whereas the 1DX is. [sarcasm]No comment on the Nikon.[/sarcasm]

The PowerShot D30 works in up to 90% humidity. It's waterproof to 82 ft, but 91% humidity is a problem?

Well, apparently liquid water thus only has a humidity of 90%.

When Canon tests/fixes a focus adjustment problem, they calibrate lenses against a 'standard' body, and bodies against a 'standard' lens. If your 40/2.8 was in spec, perhaps your body is out of spec. Usually, they ask you to send in the body in such a case. Did they?

My cameras focus just fine with my +15 year old lenses. Here in South Africa, Canon outsources their "repairs" to another company. This company quoted me in excess of R3000 (postage was extra) just to check things out ... the 40mm sells new for R2500, even with our rotten exchange rate! The reason for this high price was because my cameras are not supported anymore and hence the suggestion to upgrade.

 

[Loswr]

My cameras focus just fine with my +15 year old lenses. Here in South Africa, Canon outsources their "repairs" to another company. This company quoted me in excess of R3000 (postage was extra) just to check things out ... the 40mm sells new for R2500, even with our rotten exchange rate! The reason for this high price was because my cameras are not supported anymore and hence the suggestion to upgrade.

How many of those >15 year old lenses are f/2.8 or faster? Slight misfocusing is usually masked by the deeper DoF of slower lenses.

 

[Sporgon]

On topic ... I sold my EF 40mm f/2.8 STM lens because it backfocused. This was apparently within specifications and I was told to upgrade my cameras to AFMA-enabled models to solve the problem.

Sounds like you've been unlucky; most people seem to report very little MA needed on the 40 pancakes. The AFMA enabled models have completely changed my attitude and needs in lenses. Before, the quality of the manual focus mechanism on a lens was very important to me. Now with AFMA and BBF I basically don't use manual focus anymore, and so I'm using cheaper versions of lenses than I once would have done. Even when zone focusing I use AF. The only exception would be when focusing for a specific distance that is covered by the lens's distance scale.

I've had non AFMA cameras such as the 5D that have been fine until the body has suffered a good heavy knock or drop. Then the critical focus on a fast lens is out.

The irony of it is that these DSLR bodies are highly resilient to physical abuse, but an impact can shift the position of the AF module enough to cause problems.

 

[Loswr]

The irony of it is that these DSLR bodies are highly resilient to physical abuse, but an impact can shift the position of the AF module enough to cause problems.

+1

I once dropped my 5DII from waist level to the pavement. Not even a cosmetic scuff on the camera, and it functioned fine afterwords except that all of my AFMA values shifted by ~10 units.

 

[Sella174]

How many of those >15 year old lenses are f/2.8 or faster?

Let's see, shall we? There is/was the 50mm f/2.5, the 24mm f/2.8, the 28-70mm f/2.8, the 50mm f/1.4, the 50mm f/1.8, the 35mm f/2, the 100mm f/2.8 and the (borrowed) 16-35mm f/2.8 ... so, a quick count of EIGHT.

Slight misfocusing is usually masked by the deeper DoF of slower lenses.

That should be CONSIDERABLE misfocusing ... subject at 5 metres and the lens focuses at +6 metres.