We Have More Internal Canon Service Information on Lenses & Cameras
- Thread starter Canon Rumors
- Start date
Well, I'm a relatively new poster, but decided it was time to speak up based purely on the experiences I've had with Canon's customer service, since, at it's core, that's what this thread is for.
Without fail, every time I've sent something to them for repair, items which should be well-within warranty (both based on time elapsed from purchase date, and for the issues experienced), I've been submitted an estimate, usually in the $250-350 range on the initial pass review by them. Only after contesting their appraisal, do I ever get anything worked on without any charge. To me, that's them saying that their product is without flaw and that I must have done something to prevent their gem of a device from working. I wonder how many people just pay the fee and don't contest it. I've had to go through literally hours of calls between customer service and their factory service reps to get to the point where they finally will say that they'll fix it free of charge.
I'll be the first to admit if I've dropped a lens, camera body, or poured water into a printer - I'd expect to pay for that type of repair as it's not a defect of workmanship/materials. I've never done any of those and then sent it in for repair hoping it would be covered by warranty. Makes me wonder if that's what's happening so often that Canon is turning their backs on honest customers with honest warranty claims. The very fact that there's possibly some known defects in their equipment and that we're potentially paying for it, to be honest, pisses me off a bit. So I'm not actually very sorry if you find it hard to hear us "newbies" moaning about customer service or warranty repair policy especially with the literally hundreds, if not thousands of dollars some of us have had to spend to get items repaired, I guess not everyone has the same experiences you do.
Without fail, every time I've sent something to them for repair, items which should be well-within warranty (both based on time elapsed from purchase date, and for the issues experienced), I've been submitted an estimate, usually in the $250-350 range on the initial pass review by them. Only after contesting their appraisal, do I ever get anything worked on without any charge. To me, that's them saying that their product is without flaw and that I must have done something to prevent their gem of a device from working. I wonder how many people just pay the fee and don't contest it. I've had to go through literally hours of calls between customer service and their factory service reps to get to the point where they finally will say that they'll fix it free of charge.
I'll be the first to admit if I've dropped a lens, camera body, or poured water into a printer - I'd expect to pay for that type of repair as it's not a defect of workmanship/materials. I've never done any of those and then sent it in for repair hoping it would be covered by warranty. Makes me wonder if that's what's happening so often that Canon is turning their backs on honest customers with honest warranty claims. The very fact that there's possibly some known defects in their equipment and that we're potentially paying for it, to be honest, pisses me off a bit. So I'm not actually very sorry if you find it hard to hear us "newbies" moaning about customer service or warranty repair policy especially with the literally hundreds, if not thousands of dollars some of us have had to spend to get items repaired, I guess not everyone has the same experiences you do.
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Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars...
I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs! :
Then I re read it. ;D
Cheers Graham.
Wow the first time I read it I read hundreds of thousands of dollars...
I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs! :Then I re read it. ;D
Cheers Graham.
mnclayshooter said:
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Yes, but what about the corporation that these documents might have been stolen from?Canon Rumors said:
Litigation may already be in progress, do you desire involvement?
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Because GM and Toyota manufacture ton and more vehicles that effortlessly hurtle fragile humans down roads at un-natural speeds, flaws can cause death. Is a 1Dx mirror box flaw going to cause anyone physical injury or death?R1-7D said:
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https://canonrumors.wikileaks.comcaruser said:
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This ^^..........rambarra said:
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When did receiving stolen goods become moral, legal or ethical?Albi86 said:
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Very incomplete logic, no argument required.redpoint said:
Sure, faulty components deserve re-design.
But what about re-designs for purposes of improvement? That applies to just about every product ever manufactured. While new models are improvements on their predecessors, that doesn't automatically infer that the predecessors were faulty.
I'm trying hard to think of a product, any product, that has been in production for any significant period of time without design changes to implement improvements.
By your logic as stated, Ford Model Ts were faulty because they did not have hydraulic disc brakes with ABS, nor EcoBoost engine technology.
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All that said, sure, I'd love to know if Canon is aware of issues common to my Canon gear.
I doubt it's appropriate for CR to publish though.
.
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Hi Scott.
I don't doubt that there are business' that have a hundred thousand invested in gear especially the cinema gear and like you say speciality lenses, but multiple hundreds takes a bit more imagination! ;D I'm guessing B&H still has the 1200 for a reason, possibly the price, possibly the weight, and possibly because all the government agencies already have one! 8) 8)
If you do get it for your birthday, please take a picture of the sea of tranquility to confirm man has been there! 8)
Cheers Graham.
I don't doubt that there are business' that have a hundred thousand invested in gear especially the cinema gear and like you say speciality lenses, but multiple hundreds takes a bit more imagination! ;D I'm guessing B&H still has the 1200 for a reason, possibly the price, possibly the weight, and possibly because all the government agencies already have one! 8)
8)If you do get it for your birthday, please take a picture of the sea of tranquility to confirm man has been there! 8)
Cheers Graham.
scottburgess said:Valvebounce said:Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars...
Then I re read it. ;D
Cheers Graham.
It's easier than you think to get to $100k in Canon EOS gear. If he had ordered one of the old 1200mm f/5.6L lenses, they used to cost $75k alone. B&H reported they have one and will sell it for $120k!
Astrophotography, here we come...
Oh, and should I mention my birthday is coming up?
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There are 12 pages in this thread and to save me a little time, did anyone actually find out (and post) exactly what the issues are? I scanned through each but could not find anything.
If they didn't, then I would suggest CR just delete the thread entirely, or post what the issues are. Easy decision to make. But don't keep this thread alive if you aren't going to post what the issues are.
If they didn't, then I would suggest CR just delete the thread entirely, or post what the issues are. Easy decision to make. But don't keep this thread alive if you aren't going to post what the issues are.
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The info for SURE should be posted. Companies should not hide design flaws and have the customer pay for their mistakes in engineering and design. If we get this information public, Canon and other companies may be more open to doing the right thing and doing these types of fixes free of charge.
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Hi folks.
If you are jumping in shouting yes yes publish before reading all the posts, you should go back and read them there are some well thought out arguments against publishing and how that could harm all of us. I do not support Canon if they really are charging for design flaw repairs, but there is a lot of component replacement in industry that is not based around design flaws but cost reduction or ideas from the suggestion box. Ever put anything in one of those where you work? I have and it was not about longer lunches or shorter days! :
Cheers Graham.
If you are jumping in shouting yes yes publish before reading all the posts, you should go back and read them there are some well thought out arguments against publishing and how that could harm all of us. I do not support Canon if they really are charging for design flaw repairs, but there is a lot of component replacement in industry that is not based around design flaws but cost reduction or ideas from the suggestion box. Ever put anything in one of those where you work? I have and it was not about longer lunches or shorter days! :
Cheers Graham.
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On a tangent ... I don't own a 1DX and probably never will, so I never looked at the specifications. This thread actually made me do just that by pointing out that the operating temperature of this "professional-grade" camera is (only) zero to forty degrees Celsius with less that 85% humidity. In my (not so) humble opinion, that's pretty pathetic for the "top-of-the-range", "professional-grade" camera from a company with the (perceived) reputation of Canon!
On topic ... I sold my EF 40mm f/2.8 STM lens because it backfocused. This was apparently within specifications and I was told to upgrade my cameras to AFMA-enabled models to solve the problem.
On topic ... I sold my EF 40mm f/2.8 STM lens because it backfocused. This was apparently within specifications and I was told to upgrade my cameras to AFMA-enabled models to solve the problem.
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L
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Sella174 said:
The Canon Rebel T5/1200D has the same environmental specs. So does the Nikon D4. The PowerShot D30 works in up to 90% humidity. It's waterproof to 82 ft, but 91% humidity is a problem?
When Canon tests/fixes a focus adjustment problem, they calibrate lenses against a 'standard' body, and bodies against a 'standard' lens. If your 40/2.8 was in spec, perhaps your body is out of spec. Usually, they ask you to send in the body in such a case. Did they?
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neuroanatomist said:
The 1200D is NOT advertised as a "professional" camera, whereas the 1DX is. [sarcasm]No comment on the Nikon.[/sarcasm]
neuroanatomist said:
Well, apparently liquid water thus only has a humidity of 90%.
neuroanatomist said:
My cameras focus just fine with my +15 year old lenses. Here in South Africa, Canon outsources their "repairs" to another company. This company quoted me in excess of R3000 (postage was extra) just to check things out ... the 40mm sells new for R2500, even with our rotten exchange rate! The reason for this high price was because my cameras are not supported anymore and hence the suggestion to upgrade.
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Sella174 said:
Sounds like you've been unlucky; most people seem to report very little MA needed on the 40 pancakes. The AFMA enabled models have completely changed my attitude and needs in lenses. Before, the quality of the manual focus mechanism on a lens was very important to me. Now with AFMA and BBF I basically don't use manual focus anymore, and so I'm using cheaper versions of lenses than I once would have done. Even when zone focusing I use AF. The only exception would be when focusing for a specific distance that is covered by the lens's distance scale.
I've had non AFMA cameras such as the 5D that have been fine until the body has suffered a good heavy knock or drop. Then the critical focus on a fast lens is out.
The irony of it is that these DSLR bodies are highly resilient to physical abuse, but an impact can shift the position of the AF module enough to cause problems.
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neuroanatomist said:
Let's see, shall we? There is/was the 50mm f/2.5, the 24mm f/2.8, the 28-70mm f/2.8, the 50mm f/1.4, the 50mm f/1.8, the 35mm f/2, the 100mm f/2.8 and the (borrowed) 16-35mm f/2.8 ... so, a quick count of EIGHT.
neuroanatomist said:
That should be CONSIDERABLE misfocusing ... subject at 5 metres and the lens focuses at +6 metres.
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neuroanatomist said:
I wouldn't actually say defective, but rather that it was poor quality control in the calibration dept. The problem with the latter was that it could easily be fixed/adjusted, but not admitted and then blamed on my "old" cameras ... thus leaving me with the bill for "wasting" the repair shop's time.
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I have had the same experience.
A tip- be sure to include a copy of the receipt. That will often eliminate a lot of hassle.
sek
A tip- be sure to include a copy of the receipt. That will often eliminate a lot of hassle.
sek
mnclayshooter said:
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