We Have More Internal Canon Service Information on Lenses & Cameras

[Rienzphotoz]

It is naive to think that big corporations make big money by being totally honest ... I don't think these documents should be released, its a dangerous game and I don't think CR has the money or the power to fight a big corporation like Canon ... but be my guest and prove me wrong.

 

[Don Haines]

Yet another pasionate debate without the facts.... sigh!

 

[adiwsusanto]

I believe it's manufacturer responsibility to disclose design flaw, reach out for a recall/ free service once the problem is identified.

 

[ivan787]

Please post them in 1 week im buying a canon new camera an several lenses, it will be valuable if my next 70D have issues or any other lense that will buy

 

[apmadoc]

Please post the rest of the docs!!

 

[tron]

Please do post everything you have. You will be of service to many members of this forum.

Thanks in advance

 

[James Munney]

When bottom lines are affected, corporations act somewhat predictably. From that standpoint, I understand Canon's reluctance to release the information. From the consumer's point of view, it's just damn wrong to gouge the buyers by making them pay for corporate mistakes. It sure as hell didn't do GM any good witholding information, but in that ignition switch fiasco, people were dying. I believe we have a right to know the rest of the information. Forewarned is forearmed!

 

[Jamesy]

... I don't think these documents should be released, its a dangerous game and I don't think CR has the money or the power to fight a big corporation like Canon ... but be my guest and prove me wrong.

I'm with you - it is a risky endeavour to release NDA'd or internal documents.

 

[RGF]

Yet another pasionate debate without the facts.... sigh!

All too true.

Reminds me of the saying, better to keep quiet and people think that you are a fool, than to open your mouth and remove all doubt.


Lots of opinions. Few facts. Few people have professional experience in an area related to this.

It would be nice if there was some sort of definite test for the flaw - an occasional OOF image in cold (or even warm) weather could be due to any one of a number of factors.

If the docs can help us determine if our equipment suffers from a flaw, then probably yes. This is docs only will make Canon too bad, personally I don't see the point. Canon makes great equipment and yes, some not so great equipment. Healthy discuss is a good thing; finger wagging to be-little Canon is childish.

 

[keithfullermusic]

It is interesting that Canon policy is to fix certain issues out of warranty (5D3 light leak, 5d mirror fix, 200 F2 IS issue with 5D3) while keeping other issues a secret...

it's only because someone noticed it and posted it all over the web. if that didn't happen, canon never would have addressed it (not that i care, seeing as i never take long exposures of the back of lens cap).

 

[Ken B]

Just my 2 cents now that I have had time to think about this.

If the design flaw is discovered after production when an item is returned it should be repaired free. Only to the original owner.

Also any effected items that come in for work should have the new design incorperated if it's sent in for a repair other than the what the flaw is.

Now I liken this thread to a typical TROLL style thread.. toss out a highly volital subject and watch everyone get wound up...meh......

 

[jeffa4444]

Firstly BEFORE publishing ascertain your legal position. If legally your OK and you believe the information is in the public interest then publish.

You have not used illegal means to obtain the information and as long as you protect your source then I dont think your doing anything morally wrong.

 

[thephototruth]

Absolutely. Don't let Canon Bribe you into not telling us. I find no other reason of not showing the public is the loss pf a few sponsorships. As the media it is your responsibility to show us the truth. If Canon willingly knows that there cameras are defective then we deserve to know.

 

[K13X5C]

I would love to have access to that info, if only for a few hours, which is probably about how long it will stay up, if that. If your intent was truly to share the pertinent information for the benefit of Canon users and not for other purposes I applaud you, but I think you may have made a major tactical error posting the question and not the documents. That is assuming that the documents are as potentially damaging as you say.

Every minute that you have spent, and continue to spend, dilly-dallying around deciding to post the info or not is time Canon has to prepare their response.

Also, consider that simply releasing the documents is not the only method available to you for getting the information out. They are other ways to insert the info into otherwise innocuous posts.

 

[wockawocka]

Whatever the information is, it can't be worse than the Nikon oil issue

Seriously though. Best way around it is if it appears somewhere else first. A bit like how CR often mentions stuff from Keith at Northlight.

Unless you are tied to Canon is some way I see no issue with this. Anyhoo, PDF up for an hour and it gets every where. Send it to the guys at Photography on the Net if you want exposure.

If the 70-200 MkII is in there I WILL want to know about it as I've had 2 AF barrels die on me within warranty. On two separate lenses.

 

[nebugeater]

Be carefull what you call desing flaws. Maybe they are more along the line of improvment opertunities. ANY product that is made can be improved upon. Not seeing the documents it is hard to say how the issues are referanced but it would be easy to have a list of opertunities be looked at as flaws from the outside. The site will do what it needs to do with this info but if it released without a 100% uderstanding of what it means the site will loose. The companies I have worked for all have had internal documents on issues and opertunities to work on to make improvments and if they were out for public consumption it would not be good PR. It is part of the process for inovation and improvement.

 

[Albi86]

... I don't think these documents should be released, its a dangerous game and I don't think CR has the money or the power to fight a big corporation like Canon ... but be my guest and prove me wrong.

I'm with you - it is a risky endeavour to release NDA'd or internal documents.

Technically there should be a legal issue only for the person that sends/steals them. If you have no agreement with Canon, you're not a Canon employee, etc.. There should be no obligation for you to keep them secret. Unless Canon publicly disclaims their genuineness and sues you for diffamation.

 

[jeffa4444]

I say it again, check your LEGAL position and one other point make sure your source is reliable and not a disgruntled employee.

 

[Stickman]

I'm sorry, but if it is dishonest of Canon not to advise people of the faults, it is even more dishonest of this site not to release the info.

I understand this site is here as a business, and to make money, but to play the game of "Should I tell you what I know" sounds like you are waiting for a payoff not to release the info. Whether it is money, equipment, or a sudden better relationship with the company, it looks like you want a hand out.

Regarding the legalities, if you had released the information and clearly stated you had been sent it and were passing it along WITHOUT verifying it as fact or not, and listed it as possible rumor, it would have been fine.

To say I'm disappointed in this site is an understatement, and I would guess the person who sent the info is as well. Canonrumors just lost a lot of credibility.

 

[nebugeater]

... I don't think these documents should be released, its a dangerous game and I don't think CR has the money or the power to fight a big corporation like Canon ... but be my guest and prove me wrong.

I'm with you - it is a risky endeavour to release NDA'd or internal documents.

Technically there should be a legal issue only for the person that sends/steals them. If you have no agreement with Canon, you're not a Canon employee, etc.. There should be no obligation for you to keep them secret. Unless Canon publicly disclaims their genuineness and sues you for diffamation.

Just because you are technically in the right doesn't mean that it will not take a lot of time and resourses to defend your postion.