Well, I just had the worst experience with Canon Professional Services on the EL-5 recall. I read about the recall here. I'm wondering why I had to find out about it on this forum as opposed to getting a notification directly from Canon, but that's another issue I suppose.
I've been a Canon user for 30 years and a CPS member most of that time. I've always had incredible service with them and one reason I've stuck with them through most of my career. I have EF lenses from 14 2.8, through 400 2.8 (50 1.2, 35 1.4, 135 f2, 70-200 2.8 and more) Usually you ship a repair on a Monday and you will receive it by Friday that week. Amazing. I only switched to mirrorless early this year with an R5 & R6 mkII, don't shoot video (except for one client doing some shorts on the iPhone.)
I've have a complete Godox system from the V1, AD200, AD100 & 600. However I felt like the V1 didn't work great with the R5 and I was intrigued with the ST-E10 and several reviews of the EL-5 that were very positive. So purchased in early August the El-5 and transmitter and discovered the battery problem, having it discharge in the middle of shoots.
Sent to CPS last week (I'm a gold member, could qualify for the platinum) describing the problem and recall notification. Got it back on that Friday and the service detail I received indicated that the "product was examined and it was found that the product performed according to specifications.We recommend storing your battery separate from the flash." It was cleaned and checked, product functions were confirmed. Thank you for using Canon!"
I apologize for the long rant, I have tried both batteries in the strobe and they discharge within 2 days. Why the recall then? I'm about to make a nasty call to CPS to ask that the unit be replaced since obviously this is one of the defective ones and others have stated here that their EL-5 doesn't have the problem. WTF!!!! Any advice is appreciated.
Steve
www.stevejonesphoto.com