1DX err80

[Moody Blues]

I shot my first 300 frames with my brand new 1DX and a new 85LII today and had err80 appear 6 times telling me to power down camera and reinsert the battery back. I am using Sandisk Extreme Pro 32gb cards.

Anybody else seeing this. Someone on POTN board seems to think its temp/humidity related. I live is S Florida...

 

[Loswr]

Haven't seen this, no.

 

[Mt Spokane Photography]

Does it do it with more than one card? Assuming you have two cards installed, I'd be suspicious that one of them has some bad memory cells. Do a chkdisk on them to see if any errors are found, and then a low level format in your computer (Not a quick format) then install and reformat them in camera. See if it still happens.
Also try a pair of completely different memory cards to see if there is something going on with yours.

 

[Moody Blues]

An update... I shot yesterday with multiple lenses and did not get the error. Coincidentally, I did not shoot with the 85L that I received the error with the other day.

 

[circuito]

Same error on my 1dx, it was a battery contacts problem… are not caused by the lens…

 

[JR]

I shot about 60 shots with my 85L this monring on the 1DX and did not get any error message...

 

[marsonedx]

I shot my first 300 frames with my brand new 1DX and a new 85LII today and had err80 appear 6 times telling me to power down camera and reinsert the battery back. I am using Sandisk Extreme Pro 32gb cards.

Anybody else seeing this. Someone on POTN board seems to think its temp/humidity related. I live is S Florida...

FYI:
ERR 80: SHUTTER

DESCRIPTION: This error occurs in the following conditions.
When the self-check system detects that the shutter has not been fully charged (ready to shoot).
When the self-check system detects that the shutter operation sequence has not been completed correctly.

it might also be: Electronic control or image malfunction.

MORE INFO:
http://www.learn.usa.canon.com/resources/articles/2012/eos_error_msgs.shtml

 

[heheapa]

I've encountered the Err80 issue as well.

The issue can be replicated easily on my camera with the following ways:
1. Taking photo without lens cap.
2. Put the lens cap on.
3. Choose different AF Area (AF -> M-Fn or AF -> Main Dial)
4. Press the Shutter button (for few times. camera hunt for focus with lens cap on)
5. Take out the lens cap and press the shutter button
6. Err 80 message or repeat step 2 to 5 then you should see Err 80.

I have so far tried two lens (85L, 35L) and saw the same issue.

However, Just right before posting this, I clear the camera setting and it seems I can't replicate the issue now.

 

[MarkWebbPhoto]

I shot my first 300 frames with my brand new 1DX and a new 85LII today and had err80 appear 6 times telling me to power down camera and reinsert the battery back. I am using Sandisk Extreme Pro 32gb cards.

Anybody else seeing this. Someone on POTN board seems to think its temp/humidity related. I live is S Florida...

Moody, same exact thing with me. 85L II, Sandisk Extreme Pro 64gb (slot 1) and 32gb (slot 2).
I first saw the error after only a handful of photos but I thought it was because I had the LP-E4 from the 1D4 installed. It mostly happens to me when I am reviewing the photos on the card. If it happens once then after I turn off the camera and re-insert the battery then it will most likely happen again. But if I try to snap a few pics before reviewing again then it seems to go away for a little while. I'm still talking with CPS, they want to send it in for repair but not even sure if they can find the issue. I didn't have any errors yesterday in the studio so I'm going to hold out.

...Images look to good to give up the camera for a small glitch.

First shot was at ISO 4000, second one was shot using Automatic point selection and iTR

We are not alone: http://photography-on-the.net/forum/showthread.php?t=1208443

 

[Loswr]

Haven't seen this, no.

Ok, I saw one Err80, last night. I'm just over 2500 shutter actuations. Simply power cycling the camera (not removing battery) resolved it. IIRC, it occurred at power on just after changing lenses (I think it was the 24-105L that was mounted). I was doing AFMAs, taking lots of shots in quick succession and changing lenses frequently. I took a couple hundred shots before it occurred, a couple hundred shots after it occurred, there was just the one error. Hopefully a one-time event, but we'll see.

Some of the posts on this are linking this to lens mounting, mentioning AF motor lockout, etc. The AFMA zeroing-out bug is also related to the camera not properly recognizing a newly-mounted lens as one that was previously mounted. Is this a theme of buggy firmware code for lens recognition?

 

[MarkWebbPhoto]

Haven't seen this, no.

Ok, I saw one Err80, last night. I'm just over 2500 shutter actuations. Simply power cycling the camera (not removing battery) resolved it. IIRC, it occurred at power on just after changing lenses (I think it was the 24-105L that was mounted). I was doing AFMAs, taking lots of shots in quick succession and changing lenses frequently. I took a couple hundred shots before it occurred, a couple hundred shots after it occurred, there was just the one error. Hopefully a one-time event, but we'll see.

Some of the posts on this are linking this to lens mounting, mentioning AF motor lockout, etc. The AFMA zeroing-out bug is also related to the camera not properly recognizing a newly-mounted lens as one that was previously mounted. Is this a theme of buggy firmware code for lens recognition?

This is very possible that it is related to lens recognition but when I shot the night photoshoot (one sample provided earlier in the thread) I kept the 85L II on the camera the entire time and didn't have any problems until after the shoot when I went to show the photos to the models and I got the error about 4 times in a row before giving up. Heck I even had Error 80 with the camera plugged up to my PC. I'm going to try different memory cards this week. I can't give up my 85L II.

 

[Moody Blues]

I broke in the high speed shutter this past monday. Shot every lens in my lineup except the 85L and no errors.. I mounted the 85L yesterday and got Err 80 2 times.

So far I have only received the error with the 85L. I have emailed CPS but have yet to receive a response.

 

[MarkWebbPhoto]

A rep from CPS contacted me today. We are going to try to isolate and resolve this issue together. For those having the issue, please let me know

1) What lens you were using when the error occurred
2) What memory card you were using (if your using two like me please let me know which cards in each slot)
3) Are you using Orientation Linked AF point (Same for both vert/horiz or Separate AF points)

...While writing this I just had the issue twice in a row.
85L II attached to camera, no memory cards installed, left the menu on the Orientation Linked AF point menu for a minute.

 

[Loswr]

3) Are you using Orientation Linked AF point (Same for both vert/horiz or Separate AF points)

85L II attached to camera, no memory cards installed, left the menu on the Orientation Linked AF point menu for a minute.

That setting is the same one that causes the AFMA bug... Coincidence? I don't think so...

I set it to Same for both vert/horiz and left it there after that became known. Took a couple of hundred shots with my 85L II yesterday, reviewed images with the lens attached, no issues.

 

[MarkWebbPhoto]

3) Are you using Orientation Linked AF point (Same for both vert/horiz or Separate AF points)

85L II attached to camera, no memory cards installed, left the menu on the Orientation Linked AF point menu for a minute.

That setting is the same one that causes the AFMA bug... Coincidence? I don't think so...

I set it to Same for both vert/horiz and left it there after that became known. Took a couple of hundred shots with my 85L II yesterday, reviewed images with the lens attached, no issues.

The AFMA bug could be bigger than we think it is which is why I tacked it on there. One bug may lead to another or so forth. Try leaving your 1DX menu on for a little while to see if anything happens with the 85L attached. I had the error twice in a row with the 85L II, switched to the 70-200 2.8 II and received no error, then back to the 85L and got the error once more but I haven't seen it since.

The more data we get, the faster we can resolve this thing.

 

[bdunbar79]

Alright, I have the 1D X, would it help if I went and shot quite a bit with the 85L? I have an event this weekend that I can certainly do that at, and I'll see what I get to happen. Stay tuned.

 

[Moody Blues]

I hope other CPS members are having. Better luck than I. I emailed them Monday and received a response that the contacts on my 85L must be dirty and that was the reason for the error. I informed them that this was a brand new lens and I knew of plenty others with the same error with this combo. I then received this email

"Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you with your EOS-1DX camera and error message.

I have no precedent for your report. I am sorry for the inconvenience.

Please let us know if we can be of any further assistance with your EOS-1DX camera . Thank you for choosing Canon."

 

[Loswr]

[quote author=Canon Service]
Take two aspirin and don't call us in the morning.
[/quote]



I can say that I mounted the 85L II, left the menu screen open for a while, took a few shots, and reviewed some images, all without an Err80. Note that what I did not do was to enable the orientation-sensitive AF point function. I already know that that breaks AFMA, and am starting to suspect it may be involved with this issue as well.

 

[bdunbar79]

[quote author=Canon Service]
Take two aspirin and don't call us in the morning.

I can say that I mounted the 85L II, left the menu screen open for a while, took a few shots, and reviewed some images, all without an Err80. Note that what I did not do was to enable the orientation-sensitive AF point function. I already know that that breaks AFMA, and am starting to suspect it may be involved with this issue as well.
[/quote]

I hope that is not an issue on mine. I use that feature heavily for sports. I'll check as much out as I can Saturday.

 

[Richard Lane]

I shot my first 300 frames with my brand new 1DX and a new 85LII today and had err80 appear 6 times telling me to power down camera and reinsert the battery back. I am using Sandisk Extreme Pro 32gb cards.

Anybody else seeing this. Someone on POTN board seems to think its temp/humidity related. I live is S Florida...

Moody, same exact thing with me. 85L II, Sandisk Extreme Pro 64gb (slot 1) and 32gb (slot 2).
I first saw the error after only a handful of photos but I thought it was because I had the LP-E4 from the 1D4 installed. It mostly happens to me when I am reviewing the photos on the card. If it happens once then after I turn off the camera and re-insert the battery then it will most likely happen again. But if I try to snap a few pics before reviewing again then it seems to go away for a little while. I'm still talking with CPS, they want to send it in for repair but not even sure if they can find the issue. I didn't have any errors yesterday in the studio so I'm going to hold out.

...Images look to good to give up the camera for a small glitch.

First shot was at ISO 4000, second one was shot using Automatic point selection and iTR

We are not alone: http://photography-on-the.net/forum/showthread.php?t=1208443

This is my first post here! I've been a longtime lurker, and finally decided to join, as I've been enjoying the site. Thanks for all of the good info here!

Here's an update to the above link: The OP/user at P.O.T.N sent his new 1DX into Canon (CPS) and apparently he was told that his Error 80 was due to a bad Printed Circuit Board (PCB) that would require a replacement part from Japan. So, it sounds like a hardware issue. There seems to be quite a few people reporting this issue, so perhaps Canon got a bad batch of PCB's, or this occured in the manufacturing process. Lets hope for the best!

http://photography-on-the.net/forum/showthread.php?t=1208443&page=8

@Mark, Great shot by the way!
Rich