1DX err80

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#41
timlo said:
Im based in HK and after my conversation with the technical staff in Canon HK, they've informed me that its likely a hardware issue and for me to send it back in for repair.
Click to expand...

Some people have reported this as a hardware problem. But apparently resetting the camera to factory defaults corrects the problem...which makes it sound like firmware to me.

FWIW, in my discussions with Canon USA tech support about the AFMA problem, Canon indicated it was likely a hardware problem and asked me to send the camera in for service. Some careful detective work by a forum member turned up a specific setting that causes the issue, meaning it's a firmware problem, as I suspected from the beginning.
 
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#42
well .. the thing is . i sent my 1DX to Canon in order to fix the err80..and after a week. i was told that the parts required to fix the problem is on backorder...and no ETA on the parts... since it's a new released camera.. it could take them forever to get the parts... and they gave me another 1DX to use....

to my surprise.. for the first week of using this 1DX .. i didn't do any peronal setting.. it was all factory setting.. and I have no problem , free of err 80!!!!!!!! When I did some sort of personal setting... the err 80 kicked in!!!

so i reset the camera back to factory setting... ...the err80 went away.... for the past 3 to 4 days..the camera has been error free... everything is fine..




timlo said:
Im based in HK and after my conversation with the technical staff in Canon HK, they've informed me that its likely a hardware issue and for me to send it back in for repair.

In my case, the Err 80 never stopped popping up despite using a 24mm f/1.4 II, 35mm f/1.4, 50mm f/1.2 or 85mm f/1.2 II.... even without a lens, the issue came up. HOWEVER, it started while using the 85mm f/1.2 II
Kinda disappointing given that I've only had it for 4 weeks.

anyone else had to send it in for repair?
Click to expand...
 
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#44
I just got err80 on my 1DX. Was shooting with the 35L.
My guess is that it's a firmware fix. I'm not going to exchange it until I know it's not that and the problem has been identified.

EDIT: A simple power on/off got rid of the err.
It's happened twice now. Both times when I power the camera on and focus with the lens cap on (Force of habit at placing my finger on the SR button).
 
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#46
ok....so i sent it back....after 2 days, they called and asked in what circumstances the err 80 came up, and they told me they had no idea what was wrong with it. they can see that i've experienced the err 80, but they can't replicate it.

so they told me to take it back and wait for a new firmware.
 
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#47
timlo said:
ok....so i sent it back....after 2 days, they called and asked in what circumstances the err 80 came up, and they told me they had no idea what was wrong with it. they can see that i've experienced the err 80, but they can't replicate it.

so they told me to take it back and wait for a new firmware.
Click to expand...

A member on the CDP Forums was told it was a PCB issue and had said board replaced by the Canon service center in Hollywood CA.
When his 1DX was returned to him the err80's came back after a few days.
I had a lot of err80's yesterday, trying to auto focus in low light. I cleared all custom settings and it's been fine ever since (Not ideal as I customize for a reason).
IMO it's just buggy firmware. I can't imagine Canon don't know about this issue. I know three other 1DX shooters (In NY) that have had err80's. Some had them more frequently than others and funny enough, the ones with greater customization had more err80's. Go figure.
 
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#49
sure shot said:
Maybe we should do a Poll. Granted it's a small sample on here, but it would be interesting to find out how many 1DX shooters have been getting err80's.
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Yep it is about time that we start talking about a Poll. Let's start coming up with some sort of draft.

1) My 1DX works flawlessly with all lens, battery, and memory card combinations available to me
2) I have experienced Error 80 continuously since I first turned my camera on
3) I experience Error 80 with select lenses only
4) I experience Error 80 with select memory cards only
5) I have not experienced Error 80 but the memory card activity light stays on for prolonged periods of time but has caused no issues so far
6) I have not experienced Error 80 but the memory card activity light stays on for prolonged periods of time and has caused my camera to lock up
7) My camera has locked up from Error 80 as well as the memory card activity light bug (throws no error code)
 
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#52
8) I saw an Err 80 just once, after a few hundred shots. I've taken several thousand shots since then with no reoccurrence.

FWIW, I've used only SanDisk Extreme Pro 16 GB 60 Mb/s and 32 GB 90 Mb/s cards. No lockup, I've shot >5000 frames. I've used 11 lenses with it, zooms, fast primes (the complete holy trinity), macro, TS-E.

IIRC, I got the error with the 24-105mm, I was mounting lenses in quick succession and likely mounted or removed a lens during powering off or on. I attribute it to a fluke.
 
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#54
Re: 1DX working fine

Several thousand shots for me. Messing around with 24/105, 70/200, 100/400, 300 with 1.4x and 2x. all posible combinations. So far no problems at all. ;D ;D 8)
 
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#58
I just read this whole thread, and while I may have missed it, one possible contributor to the problem seems to have dropped off the evaluation/poll discussion, that being whether people have the orientation linked AF point feature turned on or not.

Has anyone experienced the err80 issue with orientation linked AF points turned OFF?

I personally have not experienced this error (yet), but I also disabled the orientation linked AF point feature as soon as I read it was creating other problems. So far, I have only shot with the 24-70 f/2.8 L, 70-200 f2.8 L IS, and 70-200 f/2.8L IS with 1.4X Extender.
 
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#59
I've shot over 2,400+ photos with my 1DX. I've only used the 70-200 f/2.8 II (my favorite lens) and never ran into this problem. This past weekend, however, I did get the camera to lock-up.

As a note, I do have orientation specific AF points set -- as does the only other user I know of to see the 1DX lock-up.

Shawn L.
 
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