Hi Maiaibing.
Wow, my usual luck must have been on a break when I contacted them, an hour and a few minutes from filing a ticket to an answer with the solution to the problem. I must have timed it just right!
Cheers, Graham.
Wow, my usual luck must have been on a break when I contacted them, an hour and a few minutes from filing a ticket to an answer with the solution to the problem. I must have timed it just right!
Cheers, Graham.
Maiaibing said:Old Sarge said:Being an old man, I was raised (and trained in retail) that customer service is important. You always (at the very least) acknowledged the customer. Today, at least in the U.S., customer service seems non-existent. I have done the same thing as you, walked out and went elsewhere....and let the management know about it.Valvebounce said:Hi Angus.
Perhaps you haven't received a reply as the Sierra incompatibility seems to be a well documented issue.
However I am surprised they wouldn't just acknowledge your message and tell you they knew about the issue and were working on it.
I fully understand your feelings regarding money back, I went to an automotive suppliers local outlet (I'm a trade user) and stood at the counter for several minutes, no other customers waiting, three staff walked past and back again, (I think 2 were delivery drivers loading their vans and one member of counter staff) not one acknowledged my prescence, I only wanted to hear "someone will be with you in a moment" I turned and walked!
Not going back unless I can't get what I want elsewhere!
Communication with customers is crucial.
Cheers, Graham.
Reikan is known for its poor (very slow) customer service. I've had to wait weeks for a reply.
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