I ordered at Canon direct on 8/25/2020 because their website showed the camera was (surprisingly) in stock. Immediately after submitting my order, I received an email stating that it was on back order. So I called and talked with a human who confirmed it was on back order. While I was on hold, the website changed to showing back order.
Today, 9/29/2020, I received an email from Bank ofAmerica about suspicious activity on my account. Sure enough it was caused when Canon tried to ship my order this morning. I visited B of A's website and approved the charge. Then I called Canon to confirm everything was good. Nope. When the card was blocked, they dropped my order. Now I'm at the back of the line. They were not willing to fix the problem. It was not really caused by Canon but they didn't express any interest in resolving it other than telling me to place another order.
I called B of A to talk with a human trying to prevent this from happening the next time. They made a notation on my account but could not guarantee that the next time Canon tried to bill my card that it wouldn't happen again. The B of A agent said "if it happens next time...." I stopped her and said I didn't want to wait a month to find out that it still didn't work.
Now I'm in line at Adorama who I usually order through.
When did you place your R5 order? Date and time?
I originally placed it 3 or 4 hours after opening preorders (7/9), but the 7/20 I got a $150 discount through my employer and had to cancel and reorder because B&H couldn't apply it to the existing order. Thinking about it now I don't care that much about those $150, although I don't know if it would have made a big difference in the delivery date.
Just got an email from B&H telling me that "Your in-stock items are on the way", of course it was the battery :'( but anyway FYI, the LP-E6NH is still in stock at B&H
My credit card just got charged! Woohoo!! I still cannot believe the R5 May be heading my way sooner rather than later! I ordered from B&H July 10 @10am.Las week of September is here and still no update from B&H regarding my order. Hmmm I suspect they’re gonna say “expect your shipment last week of October” and this mythical R5 will never show up on my front door. Sad times indeed.
Same thing yesterday with my order. I knew something was up when I got a text from my CC company that a charge that matched was placed. I hurriedly got on the computer and checked my order status. Sure enough, it had changed from backordered to in progress. I've been practically holding my breath until just a while ago when I got a message that it has shipped. Now I have to contain my excitement all weekend until Monday when it should be delivered! B&H must have gotten a pretty good sized shipment.