Codebunny, while your assessment of 'camera store' staff may reflect your experience and the unfortunate reality of many places; I assure you, although they may be rare, there have been, and still are, camera stores with skilled and passionate staff. I bought my Pana G9 a couple years ago from the same sales person that I bought my first Canon from (1978 - A1). In-between there were several in-store purchases (T-90, F-1, G-15, "L" lenses, flashes, etc.). Recently my 'sales guy' and the store general manager spent over half an hour helping me get my now two year old G9 out of some bizarre mode I managed to accidentally get into. In the process they preserved all the custom settings I had set and wanted to keep. There was no sale involved, just help and chat about the latest stuff. I do use the New York sources for lots of purchases, but I'm not close to New York so there is no way they can provide true hands on support.