Is there any official comment from canon regarding this issue? what they are waiting for? i am sorry for your troubles guys ...
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24-70 II slight clicking sound when zooming
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Loswr
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vanshyosaka said:
Don't know about official comments, haven't heard that and usually we won't unless and until there's a service advisory released. A friend just received his 24-70 II with the clicking noise, called Canon and they said none of their copied clicked, and recommended he send it back to the vendor for exchange.
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:: nervous ::
Mine gets in on Thursday from B&H...I'm thinking I'll start making preparations (mentally) to return it to them...smh.
Mine gets in on Thursday from B&H...I'm thinking I'll start making preparations (mentally) to return it to them...smh.
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I ordered one on sunday from B&H, and I am expecting delivery on this thursday as well. I have already prepared myself for the likelihood of needing to exchange the lens. That aside, B&H is great company and if an exchange is needed they are always a pleasure to deal with. I will update when my lens is received.
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I'll be getting my replacement lens later today from UPS. I'll post back her once I get it. DPReview GearShop was nice enough to overnight air the lens to me right after I called them and discussed with them the noise. I noticed from the UPS tracking that it was being shipped from Amazon's Pennsylvania warehouse. My first was from their New Jersey warehouse. Let's hope I get a different batch as a result. Wishful thinking, perhaps.
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I am getting mine tomorrow from B&H. I am crossing my fingers, but there is a strong possibility that it will have it. I am just curious... I know that Adorama was doing the same sale, too, but in a shorter window... Anyone bought from Adorama with the clicking issue? What about lens from Amazon? Is this limited to the batch from B&H?
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"Metal shaving...."
"goes away with use/time...."
Comments like these are/is why you should NOT trust everything you read on the internet.
The clicking sound you guys are hearing is the elements 'crossing' over through the zoom range. Its normal for components to move inside a zoom lenses. (any lens for that fact) This condition was apparent in some of the 24-70mm f2.8 mkI. It does not affect the performance of the lens, nor will it have any adverse effects on its longevity.
If you are still concerned, just inform the issue with Canon the next time you send your lens into Canon Service. If your lens is under warranty, the manufacturer should be able to make any repairs stated in their policy.
When its my lens that makes the clicking noise, it doesnt bother me, because i know its a normal part of a zoom lens opperation.
Good luck everyone!
8):
8):
8):
8):
8):
8):
8)"Metal shaving...."
"goes away with use/time...."
Comments like these are/is why you should NOT trust everything you read on the internet.
The clicking sound you guys are hearing is the elements 'crossing' over through the zoom range. Its normal for components to move inside a zoom lenses. (any lens for that fact) This condition was apparent in some of the 24-70mm f2.8 mkI. It does not affect the performance of the lens, nor will it have any adverse effects on its longevity.
If you are still concerned, just inform the issue with Canon the next time you send your lens into Canon Service. If your lens is under warranty, the manufacturer should be able to make any repairs stated in their policy.
When its my lens that makes the clicking noise, it doesnt bother me, because i know its a normal part of a zoom lens opperation.
Good luck everyone!
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Loswr
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wesuri said:
Obviously it's normal for components to move inside a zoom lens - how could the focal length change, if nothing moves? Focusing causes movement inside the lens, too. But...how does that explain the silent 24-70/2.8L II lenses that many people (including me) have? Does that mean my silent lens is defective, because it's not making that 'normal' clicking sound? (Edit: I was beaten to the punch on that question!) How about the fact that none of my other zoom lenses make any sort of clicking sound when zoomed? Or the fact that when asked, Canon Service advised someone with a clicking lens to return it to the vendor?
Maybe the clicking noise doesn't represent a problem for long term use, although since this seems to be pretty recent issue, there's no way to know that. But it's definitely not 'normal'. To anyone who wants to gamble with a ±$2K lens with a relatively short (1 year) warranty compared to the expected useful life of the lens, I wish you luck.
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Mine is being delivered by end of today. I've practically got my RMA form filled out.
This break-in period is nonsense IMO.
This break-in period is nonsense IMO.
This was my initial thought too but of course I have no evidence that this is case. The real concern is the inconsistency. Some lens are noisy while others are quiet, that in itself is enough to be concerned. Therefore if mine is noisy (which I am fully expecting it will be), it's going back.wesuri said:
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I appreciate your comments. As one who has never owned a lens of this quality before, I'm worried that these "new" lenses don't have the same response/feel as the 'old' ones. If the experienced users are saying be cautious, and the Canon CSRs are saying that the clicking behavior isn't as expected, then I worry.wesuri said:
Moreover, I plan on doing a bunch of video and the OP's original concern was for the noise induced by the clicking which is unacceptable for my use.
I really hope I get a lens that doesn't have this "feature". :-\
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silversurfer96 said:
UPDATE!!!
I got my replacement lens just an hour ago. It is from the older batch. It was manufactured in October of 2012 with the old style side squeeze lens cap. And here are my observations:
1) It does NOT tick or click whatsoever when I turn the zoom ring! YES!
2) The zoom ring is less tight to turn vs the new 2013. It's smooth just like my 24-105. I felt I needed to use about 30% more force to zoom in and out with the 2013 unit I returned.
3) It nailed focus without any AF Micro Adjustments. It's sharper than the replacement based on controlled tests both at MFD and at infinity. Copy variation I suppose.
4) AF seems a smidge faster and less loud. Again, I'm attributing this to copy variation.
So all in all, I'm very extremely happy now. It now truly blows away all my other lenses including my primes at the same focal length...maybe not the new 40mm STM but it's close. At this point, I'm submitting my rebate and putting my 24-105 on eBay.
I am not sure what to say to folks who have the ticking issue. I personally chose to swap mine and it paid off. I just would be bothered by it each time I used it with the noise. It may not pan out to much. Honestly, I'm afraid that if I were to sell it in a few years, the new buyer may return it. But that's just me being anal about such things. $1699 is still a lot of money for a hobby.
FWIW, I also swapped out my new 85mm f1.8 recently after my first copy had a decentered element and had huge amounts of CA at 1.8. The replacement was sharper by miles and had almost no CA even at 1.8. I know it's a consumer grade lens so it's probably not held to as tight standards.
Good luck to all members regardless of what you choose to do. At the end of the day, it's the image you capture that matters. If you aren't sure about your copy, go to your local photography store and test one of their copies. Canon will stand behind you...until the warranty runs out. But I personally hate to have someone open up my lens and get dust all over the elements on the inside. That would bother me even more.
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silversurfer96 said:
I originally bought my 24-70mm from Amazon during the $1699 deal. This copy was dated Apr 2013 with the new center cap and has no clicking issue. Since Amazon charges Tax in CA, I am planning to return mine back to Amazon and I purchased another one from Adorama which I just received an hour ago. It is also dated Apr 2013 and this one does have clicking issue.
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dsc888,
I am glad that there is a happy ending story for you. I am excited that there is a light at the end of the tunnel. Like you, this is a hobby for me and yes, short of a penny, $1700 is alot of money. Therefore, we expect nothing less, short of perfection. I saw your posting on depreview as well. Congrats to your new lens. Happy shooting...
I am glad that there is a happy ending story for you. I am excited that there is a light at the end of the tunnel. Like you, this is a hobby for me and yes, short of a penny, $1700 is alot of money. Therefore, we expect nothing less, short of perfection. I saw your posting on depreview as well. Congrats to your new lens. Happy shooting...
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