24-70 II slight clicking sound when zooming

[Tonyphotos]

Can anyone post a video or audio with this clicking sound? I would appreciate that, thank you!

 

[dsc888]

dsc888,
I am glad that there is a happy ending story for you. I am excited that there is a light at the end of the tunnel. Like you, this is a hobby for me and yes, short of a penny, $1700 is alot of money. Therefore, we expect nothing less, short of perfection. I saw your posting on depreview as well. Congrats to your new lens. Happy shooting...

silversurfer96,

Thank you! I appreciate your post. I kept my Mk1 for almost a decade and paid $1350 for it back in 2003 from B&H. Adjusted for inflation, the new MkII should cost about $1650 or so in today's money. So $1699 was a no brainer. Plus GearShop is still offering a $50 instant discount if you create a gear list on their site...owned by DPReview and Amazon, of course.

But I hear what you are saying. As much as I do know that even L lenses are mass produced goods, I want the one I pay for with my hard earned money to be as close to perfect as possible. Nice catch on the DPReview post ;D I thought I would get better responses there but it seems more folks hang around here instead. Happy Shooting to you as well.

 

[longtallkarl]

i just got my 24-70 from b&h also from the $1699 deal. it has a march '13 date code, and thankfully no clicking while zooming. just thought i'd add that to the data pool...

-k

 

[digitalpuppy]

i just got my 24-70 from b&h also from the $1699 deal. it has a march '13 date code, and thankfully no clicking while zooming. just thought i'd add that to the data pool...

-k

Wow! That's great to read. I've got my fingers crossed!

 

[wfmiller]

I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

I am sending mine back tomorrow and requesting a replacement. Talked to the dealer about the replacement and he said that they will check it out before they send it to me!! That works!!

Good or bad normal or not I am not taking any chances!!!

 

[dsc888]

i just got my 24-70 from b&h also from the $1699 deal. it has a march '13 date code, and thankfully no clicking while zooming. just thought i'd add that to the data pool...

-k

Great to hear about your luck! Thanks for sharing. Now this has got me wondering about the possibility of a very large batch of lenses that are perhaps just "slightly" out of spec.

 

[dsc888]

Mine is being delivered by end of today.

Please let us know when you have had a change to use and test your lens a bit. Hope yours is nice and quiet.

 

[dsc888]

I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

Thanks for your input. That was interesting. I went and tested every zoom lens I have and an old Tamron 28-300 and even my very first el cheapo Canon 28-80. NONE of them made the ticking noise. So I personally feel good that I swapped for a quiet unit. For all we know, this may all pan out to be nothing at all but I didn't want to find out I was wrong when I have to pay out of pocket for repairs.

 

[Loswr]

I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

Allow me to re-order a previous post so that it makes sense:

"The clicking sound you guys are hearing is the elements 'crossing' over through the zoom range. Its normal..."

Comments like these are/is why you should NOT trust everything you read on the internet.

: 8)

 

[RC]

Mine is being delivered by end of today. I've practically got my RMA form filled out.

Just got my lens (20 minutes ago) and no clicking sound ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap. Got the day off tomorrow to play with my lens. Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

What a long day, UPS didn't show up until after 7:00 PM. Felt like a kid waiting for Santa.

BTW, that lens cap is very nice, I think I may have to replace my others.

 

[Northstar]

Mine is being delivered by end of today. I've practically got my RMA form filled out.

Just got my lens (20 minutes ago) and no clicking sound ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap. Got the day off tomorrow to play with my lens. Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

What a long day, UPS didn't show up until after 7:00 PM. Felt like a kid waiting for Santa.

BTW, that lens cap is very nice, I think I may have to replace my others.

Congrats ...yes, the lens cap is nice....canon is too stubborn to change I guess?

 

[dsc888]

Mine is being delivered by end of today. I've practically got my RMA form filled out.

Just got my lens (20 minutes ago) and no clicking sound ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap. Got the day off tomorrow to play with my lens. Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

Awesome! Glad to see others getting problem free 2013 lenses. Now make sure you like the optics and then cut out the barcode ;D

 

[M.ST]

Send the lens back and demand a perfect one.

I know the sound from the first production series lenses. The prototypes works fine, but Canon had first massive problems with the mass production. That´s why Canon put the lens a few month later on the market.

 

[vanshyosaka]

I got this email from canon customer service regarding the clicking issue:

Dear XXXX XXX:

Thank you for contacting Canon product support regarding your question about the EF 24-70mm f2.8 II USM.

The clicking sound you are hearing as long as it is light is normal. If you find the sound to be excessive, it is suggested that you have the lens evaluated at a Factory Service Center. As long as the lens is operating properly, you should be fine.

Please let us know if you have any other questions or concerns. Thank you for choosing Canon.

Sincerely,

XXXX
Technical Support Representative

-----------------------------------------------------------------------

I hope this information is helpful to u guys.

 

[docsmith]

........, you should be fine............

Nothing inspires confidence like the phrase "you should be fine"..........sheesh.....

BTW, mine was from Adorama, so this isn't just a B&H issue. The first three digits of my serial were 032, which is supposed to be March 2013 batch/lot 2.

I hope to get my replacement next week. Glad to hear others are getting working replacements....

 

[wfmiller]

........, you should be fine............

Nothing inspires confidence like the phrase "you should be fine"..........sheesh.....

BTW, mine was from Adorama, so this isn't just a B&H issue. The first three digits of my serial were 032, which is supposed to be March 2013 batch/lot 2.

I hope to get my replacement next week. Glad to hear others are getting working replacements....

Same here, Adorama with the same three digits!! Mine is heading back today and I will be getting a replacement!!

 

[silversurfer96]

Just received mine today from B&H. I ordered it last Wed and shipped out last Thursday. Came to found that it Nov 2012 batch, with the old side squeeze. I am at the office. I am hoping that I don't have the clicking sound.

 

[cmedlar]

I am glad I am not the only one having this issue. I thought I was nuts. I'm actually on my 5th copy of this lens from B&H, I have requested over and over for them to send me a copy of this lens NOT made in March 2013 starting with serial 032 and every single one I get is that one. I want to keep this order open because I got the lens for $1699 (after the eventual rebate).

I just got off the phone with Canon and they said they aren't aware of it but when I receive the lens back from the exchange to call and have them listen over the phone (I have had some loud enough to hear easily over the phone). I would suggest everyone with this issue call 1-800-OKCANON (and asking for technical support) so there is more documentation on this. Perhaps Canon will issue a recall of some sort and we can all help each other out. Luckily I can still return mine but there are people who can't

Sorry for the long post but this issue has been driving me nuts as I have been around tons of copies that don't make any noise.

As you all know the lens takes incredible pictures but it's hard to justify dealing with this clicking noise. Not to mention I can hear it in my videos too.

 

[1kind]

I am glad I am not the only one having this issue. I thought I was nuts. I'm actually on my 5th copy of this lens from B&H, I have requested over and over for them to send me a copy of this lens NOT made in March 2013 starting with serial 032 and every single one I get is that one. I want to keep this order open because I got the lens for $1699 (after the eventual rebate).

I just got off the phone with Canon and they said they aren't aware of it but when I receive the lens back from the exchange to call and have them listen over the phone (I have had some loud enough to hear easily over the phone). I would suggest everyone with this issue call 1-800-OKCANON (and asking for technical support) so there is more documentation on this. Perhaps Canon will issue a recall of some sort and we can all help each other out. Luckily I can still return mine but there are people who can't

Sorry for the long post but this issue has been driving me nuts as I have been around tons of copies that don't make any noise.

As you all know the lens takes incredible pictures but it's hard to justify dealing with this clicking noise. Not to mention I can hear it in my videos too.

That's because the item is being plucked by the warehouse and shipped. For all we know, they may not even have older lenses.

 

[RC]

Lots of disappointment and frustration today will benefit others once all these returns finally show up on Canon's refurb store. Have no idea how long this cycle takes ( from buyer back to seller, to Canon, thru refurb process, to online store) but I'd be watching the refurb store like a hawk in the weeks to come if I was in the market.

I still can't believe I lucked out and got a good copy.