24-70 II slight clicking sound when zooming

[takesome1]

I wonder how some of you guys were able to exchange more than once? I just did a live chat with a rep today and they said they would only do a refund (no exchanges because I already did an exchange). Anyone have the same experience with B&H?

Call on the phone and talk to someone.
They will do several exchanges, and I have done several on one lens before.
That is why they get all of my business, they have decent customer service.

 

[lastcoyote]

I bought the 24-70 2.8 II during the recent price drop from Amazon, and both copies of the lens have had a clicking noise. It's not horrendously loud, but it's certainly noticeable enough to make me worry something is wrong inside the lens.

I recorded a short video and the on-board mic picked up the clicking fairly well. Is this the same clicking noise you guys are talking about?

Canon 24-70 f/2.8 II Zoom Ring Clicking Noise

yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.

 

[dsc888]

yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.

Same here! That's the EXACT sound I had. It reminds me of an old Citizens watch that I used to have when I used t wind up the spring at the 3 o' clock position dial. The swoosh is normal with all lenses. The tick tick tick is not. I would swap it until it's perfect.

 

[zaku178]

Wow your clicking is pretty darn loud. The clicking on my lens is intermittent after zooming in and out several times the faint clicking sound would disappear then after a while if you start playing with the zoom barrel again you'll hear the faint clicking sound but its no where as loud as yours.

 

[Krob78]

I bought the 24-70 2.8 II during the recent price drop from Amazon, and both copies of the lens have had a clicking noise. It's not horrendously loud, but it's certainly noticeable enough to make me worry something is wrong inside the lens.

I recorded a short video and the on-board mic picked up the clicking fairly well. Is this the same clicking noise you guys are talking about?

Canon 24-70 f/2.8 II Zoom Ring Clicking Noise

yep the clicking sound is the one that you can hear in your clip the most when returning zoom (zooming out to 24mm). the normal zoom 'shooshing' sound is very emphasised in that video too, but in reality/actual use you tend to just hear the clicking sound on it's own as it sounds in your video.

I have it with mine too! I sent mine in to Canon under warranty and they tore it apart, tested it, cleaned it and sent it back in a jiffy.

They said nothing was wrong with it. It still makes the noise..

 

[docsmith]

Just got my replacement 24-70 II. Again, 032. Again, clicking sound. Again...going back.

Edit--for those talking about a "soft" clicking...I opened both of mine in my office with typically office background noise. I heard the clicking just playing with the lens. It was obvious, not subtle.

 

[Methodical]

also just to add a comment for those who say their 2013 copies have no clicking sound. or for other people just reading this thread out of curiosity. the sound isn't a loud 'mechanical' click like a safe vault dial ;D it's a more like the faint sound you can make when gently parting your mouth/lips when wet i know that sounds an odd description but it's the best way I can describe it.

Well, if what you describe is the sound, I don't have any clicking/ticking noise with my 032 coded lens, however, I would sure like to see/hear a video of the sound to confirm. I place my ear right at the zoom ring and turn it fast and slow and there's no sound at all. I purchased from Adorama on 10/25.

Does anyone have a video of this sound? It's odd that out of all the issues here, no one has posted a video of the sound.

 

[docsmith]

Does anyone have a video of this sound? It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread. There is a video of the sound, best starting around 16 seconds into the video. Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

 

[Methodical]

Does anyone have a video of this sound? It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread. There is a video of the sound, best starting around 16 seconds into the video. Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it. I read through all pages, but just before finishing page 8, I posted. It was the last post on that page.

After listening to that video, I am good to go. Mine does not make that sound at all.

Thanks.

 

[wfmiller]

Does anyone have a video of this sound? It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread. There is a video of the sound, best starting around 16 seconds into the video. Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it. I read through all pages, but just before finishing page 8, I posted. It was the last post on that page.

After listening to that video, I am good to go. Mine does not make that sound at all.

Thanks.

You are one of the lucky ones then!! I am getting my third replacement today from Adorama, hopefully it will be a good one. The last one I received was ridiculously loud clicking/ticking. You hear it all the way while zooming from 70-24mm. They were all 032 vintage BTW!!

 

[wfmiller]

Third time was the charm, smooth and silent!! April build 042 !!
;D

 

[lastcoyote]

Third time was the charm, smooth and silent!! April build 042 !!
;D

tremendous!
so i wonder if it's been properly sorted/addressed in the more recent builds? seems to me that most reports of the clicky ones are early 2013. lots on the 032 build by the sounds of it from this thread and other forums. pretty sure the clicky one I had replaced was a february 2013 build.

 

[Methodical]

Does anyone have a video of this sound? It's odd that out of all the issues here, no one has posted a video of the sound.

Go back one page (pg 8) on this thread. There is a video of the sound, best starting around 16 seconds into the video. Mine is actually a bit louder (based on clicking sound vs zoom movement sound).

Yep, I just found it. I read through all pages, but just before finishing page 8, I posted. It was the last post on that page.

After listening to that video, I am good to go. Mine does not make that sound at all.

Thanks.

You are one of the lucky ones then!! I am getting my third replacement today from Adorama, hopefully it will be a good one. The last one I received was ridiculously loud clicking/ticking. You hear it all the way while zooming from 70-24mm. They were all 032 vintage BTW!!

And boy am I happy. I did not want to go through the exchange thingy.

 

[jeff-256]

I received my third copy of the lens from Amazon a couple days ago, and this one clicks just as much as the previous two. I'm not having much luck; if the price wasn't so good, I would have probably just returned it. Does anyone know if Amazon imposes a limit on the number of item exchanges?

 

[docsmith]

Received my third one from Adorama just now. 062 code. I moved the zoom, I heard the click once...then I moved the zoom about 5 more times, I never heard it again. I'll take it home this weekend and run it through its paces. But hopefully this is a winner.

 

[Zen]

Not sure how you read a serial number. Everyone on here is quoting "032" and "062". Out of curiosity I looked at my copy, ser. # 9515005637, appearing on the bottom of the barrel. What does that mean?

BTW, I've checked mine twice, in quiet rooms, and all I get is a whirring/hissing sound, just like anything that turns in close tolerance to something else. No clicking!

Thanks for any info you can provide.

Zen ???

 

[RC]

Not sure how you read a serial number. Everyone on here is quoting "032" and "062". Out of curiosity I looked at my copy, ser. # 9515005637, appearing on the bottom of the barrel. What does that mean?

This is what I've been going by:

http://www.the-digital-picture.com/canon-lenses/canon-lens-aging.aspx

 

[ChrisM]

After returning the lens (Nov 2012 build) that had two tiny bubbles in one of the inner elements, I received the replacement from B&H yesterday. This one (a Feb 2013 build) is, as far as I can tell, perfect...completely silent with no clicking and very sharp optically. Yesterday, I saw a notice on Amazon that said that they were temporarily halting the sale of this lens due to there being a problem with their available stock, which led me to believe they've had a lot of these lenses returned with the clicking problem.

 

[Zen]

Not sure how you read a serial number. Everyone on here is quoting "032" and "062". Out of curiosity I looked at my copy, ser. # 9515005637, appearing on the bottom of the barrel. What does that mean?

This is what I've been going by:

http://www.the-digital-picture.com/canon-lenses/canon-lens-aging.aspx

Thanks. According to that, mine was built in Oct, 2012. As I said, no issues whatever.

Zen ;D

 

[zaku178]

After returning the lens (Nov 2012 build) that had two tiny bubbles in one of the inner elements, I received the replacement from B&H yesterday. This one (a Feb 2013 build) is, as far as I can tell, perfect...completely silent with no clicking and very sharp optically. Yesterday, I saw a notice on Amazon that said that they were temporarily halting the sale of this lens due to there being a problem with their available stock, which led me to believe they've had a lot of these lenses returned with the clicking problem.

So your February has no sound at all even in a faint room? I returned a March (03) build and got a February (02) build and this one has a faint ticking sound that occurs more often than the 03 build I returned. Guess I'll have to swap out for the 3rd time *sigh.